Deepak Atri
Mississauga
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Peel Living
10.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to deliver goods and services timely and accurately.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives to upskill the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Operations Manager
Urgent Meds
03.2024 - 09.2024
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Enhanced user experience by applying responsive design principles and optimizing website performance.
- Implemented SEO best practices to drive organic search engine rankings and increase website visibility.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Administrative Assistant
Onyx Fire Protection
02.2023 - 09.2023
- Single point of contact for all service calls (around 50 different accounts) to dispatch technicians.
- Coordinating with client to understand the issue and responds accordingly based on the emergency level 1-48 hours.
- Developed Power BI reports, dashboards, data visualizations using Slicers, Lines, Pies, Histograms, Maps, Scatter, Bullets, Heat maps, Tree maps, Tabular reports, Matrix reports etc for Sales, Operations, Marketing department to get a clear pictures of their targets and achievements.
- Created reports in excel by applying filters, formulas, pivot and generate excel reports.
- Created a platform for British Columbia team to get regular notifications for emergency service calls and regular inspections via creative dashboards.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Monitor and report on key performance indicators (KPIs) to gauge team progress.
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
- Coordinated resources effectively to ensure seamless execution of projects involving multiple stakeholders across different departments.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
Operations Executive
Meridian Tech Consulting
01.2020 - 01.2023
- Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
- Operational support to Human Resource, IT, Marketing, Administration, Key Accounts department for event planning, programs and special projects.
- Coordinating meetings and proactively managing calendar along with tracking and follow ups.
- Executed most of the tasks related to IT (software and hardware).
- Created and executed new support and process improvement to help smooth execution of office operations.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Conceived, developed and implemented wide range of BI solutions.
- Updated tracking documents generated different reports and gave presentations on findings.
- Presented data in visually appealing and simple methods for end users to navigate and comprehend.
- Assisted with development of dashboards and reports using spreadsheet and visualization software.
- Worked with internal teams to understand business needs and changing strategies.
- Implementation of CRM tools and maintenance.
- Inventory management and generate purchase orders for raw material and components.
- Client relation periodic meeting to take the feedback on the service, look for key customer needs and business objective.
- Strategically deploy resources to meet service-level commitments and operational objectives.
- Collaborate with senior management to develop and manage departmental budgets and identify opportunities for cost optimization.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Data Analyst
Global Technology Solutions
06.2016 - 12.2019
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Worked with internal teams to understand business needs and changing strategies.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
- Developed, tested and deployed standard reports and dashboards based on business requirement document specifications.
- Utilized data visualization tools to effectively communicate business insights.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Created complex SQL queries and database objects to pull and manage data.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Education
Master of Science - Computer Applications Development
Amity University Haryana
05.2016
Bachelor of Science - Computer Applications Development
Subharti University
05.2013
Skills
- HRIS applications proficient
- Benefits administrator
- Microsoft Office Expertise (Excel, Powerpoint, Word)
- Systems Implementation
- Staff training and development
- Data evaluation
- Database Management System
- Graphic and Media Design
- Business and Operations Management
- Adobe Creative Suite (Photoshop, Illustrator)
- Financial Planning
- Financial analysis
- Accounting and bookkeeping
- Social media marketing
- Customer relationship management
- Payroll management
- Employee relations and conflict resolution
- Planning and Implementation
- Customer Support
- Proficient in Power BI
- Operations management
Certification
- Strategic Planning Foundations
- Microsoft Office Specialist (MOS) Certification
- Blogging for Your Business
- Finance Foundations
- Google Analytics Individual Qualification
- Certified ScrumMaster (CSM)
- Microsoft Certified, Dynamics 365 Fundamentals
- Agile Certified Practitioner (ACP)
Timeline
Operations Manager
Peel Living
10.2024 - Current
Operations Manager
Urgent Meds
03.2024 - 09.2024
Administrative Assistant
Onyx Fire Protection
02.2023 - 09.2023
Operations Executive
Meridian Tech Consulting
01.2020 - 01.2023
Data Analyst
Global Technology Solutions
06.2016 - 12.2019
Bachelor of Science - Computer Applications Development
Subharti University
Master of Science - Computer Applications Development
Amity University Haryana