Summary
Overview
Work History
Education
Skills
Timeline
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DEEPA THOMAS VAZHAPPILLY

Brampton,ON

Summary

Dynamic professional with extensive experience in remote support at Tech Solutions, excelling in customer relationship management and technical documentation. Proven ability to enhance user training and improve complaint management processes, leading to a 30% increase in customer satisfaction. Strong problem-solving skills and effective communication foster team collaboration and drive results.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

KERALA, INDIA
06.2017 - 08.2019
  • Diagnosed and resolved customer inquiries through phone and email support.
  • Collaborated with team members to improve technical documentation and resources.
  • Documented customer interactions in the support ticketing system for future reference.
  • Conducted product demonstrations to educate clients on system functionalities.
  • Resolved complex technical problems through root cause analysis techniques.
  • Collaborated with teams to solve technical customer problems across product suites.

Education

CIVIL ENGINEERING - ENGINEERING

GOVERNMENT POLYTECHNIC COLLEGE
KERALA INDIA
04-2017

Skills

  • Remote support
  • Customer relationship management
  • Knowledge base management
  • Technical documentation
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Customer education
  • Interpersonal communication
  • Service calls
  • Issue research
  • User training
  • Computer security
  • Complaint management
  • Email communication

Timeline

Technical Support Engineer

06.2017 - 08.2019

CIVIL ENGINEERING - ENGINEERING

GOVERNMENT POLYTECHNIC COLLEGE

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DEEPA THOMAS VAZHAPPILLY