Deepa Singh
Brampton,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ICICI Bank
Panchkula, Haryana
04.2021 - 04.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
Human Resource And Business Management
Algoma University
Brampton, ON04-2024
Masters in Commerce - Commerce
Kurukshetra University
Karnal10.2022
Diploma - Computer Application
Hartron
Karnal03.2022
PGDBM - Certification in Banking
Times Professional Learning
New Delhi03.2021
Skills
- Clerical support
- Problem-solving abilities
- Call Center Operations
- Retail sales customer service
- Microsoft Office expertise
- Adaptive team player
- Appointment Scheduling
- Paperwork Processing
- Account updating
- Call Management
Timeline
Customer Service Representative
ICICI Bank
04.2021 - 04.2022
Human Resource And Business Management
Algoma University
Masters in Commerce - Commerce
Kurukshetra University
Diploma - Computer Application
Hartron
PGDBM - Certification in Banking
Times Professional Learning
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