Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Coursework
Timeline
Generic

DEEPA KARUNAKARAN

San Jose

Summary

Customer Solutions Manager with extensive experience at Amazon, generating $40M in annual revenue through effective cloud migration strategies. Skilled in program execution and cross-functional collaboration, delivering 30% cost savings for clients. Proficient in stakeholder management and technical architecture, ensuring successful project outcomes and high customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Solutions Manager (Customer facing Program Manager)

Amazon Inc. (Strategic Accounts, Amazon Web Services)
Cupertino
03.2022 - 04.2025
  • Led a cross-functional team of Solution Architects, Technical Account Managers, and Sales resources to support the migration of a major Maps application into AWS.
  • Managed the migration of analytics workloads from Cloudera clusters and petabytes of data to AWS EMR and EBS, driving over $40M in annual recurring revenue (2022–23).
  • In 2024, drove the program to modernize the EMR workloads and migrate to self-managed EKS environment, achieving 30% cost savings for the customer.
  • Served as the primary customer-facing Program Manager, conducting weekly technical syncs, monthly Steering Committees with Directors, and architecture reviews with AWS experts.
  • Tracked and delivered on commitments to enable successful migrations, resolving blockers by coordinating with the appropriate AWS teams.
  • Led Kafka workload migration from on-prem to AWS: Defined the target-state architecture during the pre-sales phase. Delivered enablement sessions for customer teams. Unblocked technical issues by coordinating with AWS teams.
  • Orchestrated high-level impact executive engagement events: The Roadmap Transparency Meeting in Seattle was attended by 7 Amazon VPs and customer leadership. This session unlocked a strategic workload migration, yielding $20M in revenue and enabling future business growth.
  • Customer: Apple

Service Delivery Manager

IBM Inc.
Cupertino
11.2016 - 12.2019
  • Took on the additional responsibility of Service Delivery Manager for Toshiba Global Commerce, leading the migration of applications from a standalone SoftLayer cloud data center to IBM’s highly available private cloud in Dallas and Toronto.
  • Coordinated global resources across the US, India, and the Philippines.
  • Led the redesign of applications for high availability across two data centers.
  • Architected a quarterly maintenance process to update over 200 instances with zero downtime—eliminating 8 hours of downtime per quarter.
  • Customer: Toshiba Global Commerce

Product Delivery Lead

IBM Inc.
Cupertino
11.2012 - 12.2019
  • Led the migration of applications from IBM’s traditional Data Center to the IBM cloud environment. Involved in migrating staging, development, test, and production servers. Worked through resolving various issues during different phases of migration. Stabilized the cloud environment by rightsizing the server. I designed the post-migration support process to ensure over 95% uptime of all applications.
  • Managed middleware support for Avis Car Rental, The Children’s Place, and The New York Times, coordinating 24/7 follow-the-sun support across multiple regions.
  • Defined project scopes, success criteria, and schedules; managed risks; approved changes; and ensured on-time delivery.
  • Resolved critical system issues, conducted root cause analysis, and implemented long-term solutions.
  • Customers: AIG Chartis
  • Customers: Avis Budget Car Rental, The Children’s Place, The New York Times

Education

Master’s - Operations and Information Technology (MSOIT)

Worcester Polytechnic Institute
Worcester, MA

Bachelor of Commerce (B.Com) -

University of Madras
Madras, India

Skills

  • Program execution and management
  • Service delivery and optimization
  • Cloud migration
  • Data analytics
  • Agile and Scrum methodologies
  • Governance frameworks establishment
  • Event coordination
  • Project management tools (Smartsheets, JIRA)
  • Continuous integration and deployment (CI/CD)
  • Strategic planning and execution
  • Cross-functional collaboration
  • Technical architecture
  • Customer engagement
  • Stakeholder management
  • Risk assessment
  • Process optimization
  • Executive engagement
  • CRM software proficiency
  • Client onboarding
  • Strategic problem-solving
  • Cross-functional coordination
  • Schedule management
  • Customer needs assessment
  • Strategic planning
  • Staff mentoring & leadership
  • Adaptability and flexibility
  • Complex project negotiations

Certification

  • AWS Migrations Foundation, 2024
  • AWS Data Analytics Specialty Certification, 2023
  • AWS Solutions Architect Associate, 2022

Additional Experience

  • MQ Consultant & Team Lead, IBM India – 2010 – 2012
  • Principal Technical Analyst, Staples Inc, Framingham, MA – 2003 - 2009

Coursework

Big Data, Business Management and Entrepreneurship, Stanford University

Timeline

Customer Solutions Manager (Customer facing Program Manager)

Amazon Inc. (Strategic Accounts, Amazon Web Services)
03.2022 - 04.2025

Service Delivery Manager

IBM Inc.
11.2016 - 12.2019

Product Delivery Lead

IBM Inc.
11.2012 - 12.2019

Master’s - Operations and Information Technology (MSOIT)

Worcester Polytechnic Institute

Bachelor of Commerce (B.Com) -

University of Madras

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