Outgoing, motivated, and hardworking team member; commended for having integrity and dealing with community members. Looking to help the community and make a difference through exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
YOUTH SUPPORT WORKER
Spectrum Learning Center
07.2024 - Current
Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
De-escalated violent and aggressive situations among staff and youth.
Collaborated with families to provide support and resources for youth development and wellbeing.
COMMUNITY SAFETY SPECIALIST
Surrey Crime Prevention
01.2023 - 07.2024
Managed up to 50 volunteers, including adjusting the schedule, keeping track of shifts and holding people accountable for their shifts
De-escalated situations between un-homed individuals
Coordinated group sizes according to volunteers' maturity to ensure work was done efficiently and effectively
Reported illegal activities within the community
Developed relationships with volunteers of all ages
Used Excel and other software tools for purposes pertaining to documents and communication
Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
RECEPTIONIST
Club 16
04.2021 - 07.2023
Answered 30+ calls and directed calls accordingly
Managed multiple tasks and met time-sensitive deadlines
Kept the front desk and lobby clean, clutter-free and orderly to present an attractive atmosphere
Balanced many tasks throughout the day, leading to 70+ people signing up in a single day
SERVER ASSISTANT
Earls
09.2022 - 01.2023
Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons
Clearing tables and setting them in under 2 minutes
Bussed tables between courses and loaded and unloaded trays to expedite tasks
Juggling between 2 or 3 tasks enables coworkers to help in other areas
Made conversation with guests, establishing genuine connections to this day
CASHIER
Home Depot
07.2020 - 08.2022
Helped customers complete purchases, locate items and join reward programs
Answered questions about store policies and addressed customer concerns
Juggled between multiple tasks at once to keep customers satisfied
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Increased customer reward account sign-ups by 5 times within the week
LOT ATTENDANT
Volkswagen
10.2016 - 01.2020
Parked and retrieved cars according to customer needs
Escorted drivers to vehicles and helped load or carry large items
Kept facilities clean, neat and organized to give areas professional and fresh appeal
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC
12.2024
High School Diploma -
Yale Secondary
Abbotsford, BC
06.2020
Skills
Service Prioritization
De-escalating situations
Bilingual
Reliability
Multicultural sensitivity
Multitasking in a fast pace work environment
Coordinating among law enforcement and government officials
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid Certification - American Heart Association.
CPR/ AED Level C
Naloxone training certification
Richmond RCMP volunteer
Timeline
YOUTH SUPPORT WORKER
Spectrum Learning Center
07.2024 - Current
COMMUNITY SAFETY SPECIALIST
Surrey Crime Prevention
01.2023 - 07.2024
SERVER ASSISTANT
Earls
09.2022 - 01.2023
RECEPTIONIST
Club 16
04.2021 - 07.2023
CASHIER
Home Depot
07.2020 - 08.2022
LOT ATTENDANT
Volkswagen
10.2016 - 01.2020
Bachelor of Arts - Criminology
Simon Fraser University
High School Diploma -
Yale Secondary
First Aid Certification - American Heart Association.
CPR/ AED Level C
Naloxone training certification
Richmond RCMP volunteer
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