Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deepa Heer

Surrey

Summary

Outgoing, motivated, and hardworking team member; commended for having integrity and dealing with community members. Looking to help the community and make a difference through exceptional service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

YOUTH SUPPORT WORKER

Spectrum Learning Center
07.2024 - Current
  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
  • De-escalated violent and aggressive situations among staff and youth.
  • Collaborated with families to provide support and resources for youth development and wellbeing.

COMMUNITY SAFETY SPECIALIST

Surrey Crime Prevention
01.2023 - 07.2024
  • Managed up to 50 volunteers, including adjusting the schedule, keeping track of shifts and holding people accountable for their shifts
  • De-escalated situations between un-homed individuals
  • Coordinated group sizes according to volunteers' maturity to ensure work was done efficiently and effectively
  • Reported illegal activities within the community
  • Developed relationships with volunteers of all ages
  • Used Excel and other software tools for purposes pertaining to documents and communication
  • Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.

RECEPTIONIST

Club 16
04.2021 - 07.2023
  • Answered 30+ calls and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Kept the front desk and lobby clean, clutter-free and orderly to present an attractive atmosphere
  • Balanced many tasks throughout the day, leading to 70+ people signing up in a single day

SERVER ASSISTANT

Earls
09.2022 - 01.2023
  • Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Clearing tables and setting them in under 2 minutes
  • Bussed tables between courses and loaded and unloaded trays to expedite tasks
  • Juggling between 2 or 3 tasks enables coworkers to help in other areas
  • Made conversation with guests, establishing genuine connections to this day

CASHIER

Home Depot
07.2020 - 08.2022
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Juggled between multiple tasks at once to keep customers satisfied
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Increased customer reward account sign-ups by 5 times within the week

LOT ATTENDANT

Volkswagen
10.2016 - 01.2020
  • Parked and retrieved cars according to customer needs
  • Escorted drivers to vehicles and helped load or carry large items
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal

Education

Bachelor of Arts - Criminology

Simon Fraser University
Burnaby, BC
12.2024

High School Diploma -

Yale Secondary
Abbotsford, BC
06.2020

Skills

  • Service Prioritization
  • De-escalating situations
  • Bilingual
  • Reliability
  • Multicultural sensitivity
  • Multitasking in a fast pace work environment
  • Coordinating among law enforcement and government officials

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • First Aid Certification - American Heart Association.
  • CPR/ AED Level C
  • Naloxone training certification
  • Richmond RCMP volunteer


Timeline

YOUTH SUPPORT WORKER

Spectrum Learning Center
07.2024 - Current

COMMUNITY SAFETY SPECIALIST

Surrey Crime Prevention
01.2023 - 07.2024

SERVER ASSISTANT

Earls
09.2022 - 01.2023

RECEPTIONIST

Club 16
04.2021 - 07.2023

CASHIER

Home Depot
07.2020 - 08.2022

LOT ATTENDANT

Volkswagen
10.2016 - 01.2020

Bachelor of Arts - Criminology

Simon Fraser University

High School Diploma -

Yale Secondary
  • First Aid Certification - American Heart Association.
  • CPR/ AED Level C
  • Naloxone training certification
  • Richmond RCMP volunteer


Deepa Heer