Deep Thakor
Brampton
Summary
An enthusiastic and goal-oriented professional with almost 4 years of experience in Customer Service and Relations, seeking work opportunities with a progressive and dynamic organization to make a positive and tangible impact using passion and proven skills in building customer relationships through effective customer engagement and strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
04.2022 - Current
- Supervised daily operations, ensuring smooth and efficient service in a high-volume environment while maintaining accuracy in cash handling and financial transactions
- Managed a team of employees, providing training on customer service, transaction accuracy, and operational procedures
- Handled customer inquiries, complaints, and resolved issues quickly, fostering positive relationships and ensuring customer satisfaction
- Maintained accurate records of sales, inventory, and cash flow, ensuring financial integrity and adherence to company policies
- Ensured compliance with all safety, health, and financial regulations, promoting a high standard of service and operational efficiency
Team Leader
McDonald's
04.2020 - 03.2022
- Led a team to deliver exceptional customer service, ensuring efficient operations and a positive customer experience in a fast-paced environment
- Sales strategy
- POS system knowledge
- Client relationship building
- Employee training & teamwork
- Innovative
- Time Management
- Passionate & Flexible
- Conflict Resolution
- Interpersonal Communication
- Analytics
- Managed cash transactions, balanced cash drawers, and maintained accuracy in handling payments, contributing to financial integrity
- Trained and mentored team members on customer service best practices, cash handling, and operational procedures
- Resolved customer issues promptly, demonstrating strong problem-solving and communication skills
- Ensured compliance with company policies and procedures, maintaining a high standard of service and operational efficiency
Education
OSSD -
Missisauga Secondary School
BBA - Business Accounting
Humber Guelph College Polytechnic
12.2025
Skills
- Sales strategy
- POS system knowledge
- Client relationship building
- Employee training & teamwork
- Innovative
- Time Management
- Passionate & Flexible
- Conflict Resolution
- Interpersonal Communication
- Analytics
Certification
- CPR Certification, Proficient in performing chest compressions and rescue breaths to maintain blood circulation and oxygen flow in adults, children and infants.
- Food Handling Certificate, Certified in Food safety, demonstrating comprehensive knowledge of proper food handling, preparation, and storage practices to ensure public health and compliance with regulatory standards.
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Manager
McDonald's
04.2022 - Current
Team Leader
McDonald's
04.2020 - 03.2022
OSSD -
Missisauga Secondary School
BBA - Business Accounting
Humber Guelph College Polytechnic
Similar Profiles
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Bichara Mahamat AliBichara Mahamat Ali
Supervisor at McDonald'sSupervisor at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Manpreet KaurManpreet Kaur
RPN at Schlegel VillagesRPN at Schlegel Villages