DEEP PRAJAPATI

• Oversee daily operations of two optical boutiques, ensuring smooth customer service and sales performance across both locations
• Lead a team of opticians and retail staff, providing guidance and training to enhance product knowledge and customer care skills
• Manage inventory, ordering, and merchandising of optical products to maintain stock levels and maximize sales opportunities
• Deliver personalized eyewear consultations, fittings, adjustments, and aftercare, ensuring a high-quality customer experience
• Coordinate staff schedules and manage logistics of operating dual locations, optimizing resources and workflow

• Managed all optical operations at the Ottawa location, including eyewear dispensing, adjustments, and providing patient care
• Trained and mentored new staff members, ensuring consistency in service delivery and adherence to store protocols
• Fostered a customer-focused environment by ensuring personalized attention and exceptional service for every patient
• Handled daily management tasks, including inventory maintenance, organizing appointments, and processing transactions

Managed full-spectrum opticianry services including eyewear dispensing, measurements, adjustments, and repairs

Delivered high-level customer service through administrative tasks such as invoicing, handling inquiries, and following up on patient satisfaction

Educated clients on eyewear maintenance and product care for long-term satisfaction

• Worked in a busy eye care office offering eyewear fitting, repairs, and lab work
• Gained experience in optical laboratories, including edging lenses and verifying eyewear using lensometers
• Supported optometrists in providing thorough care and ensuring patient comfort

• Assisted with eyewear dispensing and customer consultations under supervision, ensuring a positive patient experience
• Managed administrative duties such as booking appointments and processing insurance claims

• Delivered exceptional customer service, assisting with eyewear selection and dispensing, ensuring prescription accuracy
• Supported administrative tasks including appointment booking and insurance claims processing