Deep Patel
London,ON
Summary
Dynamic team leader with a proven track record at Bill Gosling Outsourcing, excelling in conflict resolution and staff training. Empowered diverse teams to exceed performance targets through effective coaching and collaboration. Skilled in work planning and prioritization, driving quality improvements while fostering a positive work environment.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
Work History
Team Leader
Bill Gosling Outsourcing
11.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Credit Card Collection Agent
Bill Gosling Outsourcing
12.2020 - Current
- Delivered comprehensive training programs to new hires, fostering a strong foundation in collections best practices from day one on the job.
- Collaborated closely with credit analysts to review account status, sharing insights on payment trends and risk factors.
- Supported team members by sharing knowledge of best practices, contributing to an inclusive learning environment for ongoing growth and development.
- Exceeded performance targets consistently through diligent follow-up on past-due accounts and persistent negotiation skills.
- Contributed to business growth by providing valuable insights into customer payment behavior and trends, informing strategic credit decisions.
- Enhanced customer satisfaction through empathetic listening and tailored solutions to individual financial situations.
Senior Inventory Controller
En-kay Industrial Supplies Inc
06.2019 - 11.2020
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Team Supervisor
Doyle Hospitality Inc
09.2016 - 05.2019
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Education
Advanced Diploma in Financial Services - Finance
Centennial College of Applied Arts And Technology
Scarborough, None08-2016
Certificate in International Business - Logistics And Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, None04-2015
Bachelor of Accountancy - Accounting And Finance
Veer Narmad South Gujarat University
Surat, India04-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Conflict resolution
- Quality improvement
- Client support
- Complaint resolution
Timeline
Team Leader
Bill Gosling Outsourcing
11.2024 - Current
Credit Card Collection Agent
Bill Gosling Outsourcing
12.2020 - Current
Senior Inventory Controller
En-kay Industrial Supplies Inc
06.2019 - 11.2020
Team Supervisor
Doyle Hospitality Inc
09.2016 - 05.2019
Advanced Diploma in Financial Services - Finance
Centennial College of Applied Arts And Technology
Certificate in International Business - Logistics And Supply Chain Management
Mohawk College of Applied Arts And Technology
Bachelor of Accountancy - Accounting And Finance
Veer Narmad South Gujarat University
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