Deep Patel
Oshawa,Canada
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Chef and Kitchen Manager
Sankalp Restaurant
Oshawa
02.2024 - Current
- Organized kitchen staff to ensure efficient operations during peak service hours.
- Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Resolved conflicts between kitchen staff members in a professional manner.
- Ensured compliance with health department regulations regarding hygiene and sanitation practices.
- Organized special events such as banquets or catering services when required.
- Assisted in developing marketing strategies aimed at increasing restaurant revenue.
- Established portion control guidelines to reduce waste and maximize profits.
- Ordered food supplies from vendors to maintain adequate stock levels.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Developed innovative recipes to suit complicated dietary requirements for customers.
Head Chef
Sankalp Restaurant
Mississauga, Ontario
09.2023 - 01.2024
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Created weekly work schedules for kitchen personnel based on anticipated business volume.
- Monitored food production to guarantee quality standards were met.
- Established portion control guidelines to reduce waste and maximize profits.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Ordered food supplies from vendors to maintain adequate stock levels.
- Maintained accurate records of inventory, sales, labor costs, and other operational costs.
- Organized kitchen staff to ensure efficient operations during peak service hours.
Sous Chef
Sankalp Resturant
Mississauga, Ontario
05.2021 - 08.2022
- creating menu selections in response to seasonal alterations and customers' demands
- helping in the development and implementation of meal designs
- ensuring smooth and on-time execution of a kitchen's operations
- addressing customer issues promptly
- maintaining all inventory records, tracking sales, and making supply orders
- helping junior kitchen members with various responsibilities, such as line cooking, meal preparation, and dish plating
- hiring and training new employees according to standard kitchen requirements
- delegating duties to junior employees to ensure kitchen cleanliness and the timely delivery of customer orders
- writing guidelines and work schedules for a kitchen team and assessing its adherence
- observing and executing safety and hygiene regulations
Shift Supervisor
Dominos pizza
Oshawa, Ontario
04.2020 - 04.2021
- Supervise and coordinate staff activities during your shift
- Ensure smooth operations and high-quality customer service
- Manage employee schedules and assign tasks efficiently
- Handle customer complaints and resolve issues promptly
- Monitor inventory levels and place orders as needed
- Ensure compliance with health, safety, and sanitation regulations
- Train and mentor new employees
- Implement and enforce company policies and procedures
- Assist in hiring and performance evaluations of staff
- Manage cash handling and end-of-shift reconciliations
- Communicate effectively with upper management about shift performance and any issues
Shift Supervisor
Subway
Ajax, Ontario
03.2019 - 03.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed routine maintenance and repair.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Sandwich Artist
Subway
Ajax, Ontario
09.2017 - 02.2019
- Maintained a clean and orderly workspace, resulting in a decrease in customer complaints
- Created and enforced policies and procedures to ensure compliance with health, safety, and sanitation regulations
- Created an inventory system that improved stock accuracy and decreased waste
- Developed and implemented employee training programs that improved customer service ratings
- Kept customer and food preparation areas clean and well-organized.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Checked expiration dates on products to ensure freshness of items served to customers.
Education
Diploma in Mechanical Engineering - Mechanical engineering Technician
Durham College
Oshawa, India09.2017
Skills
- Communication Skills
- Customer relations
- Staff management
- Leadership development
- Process improvements
- Team building
Certification
- Smart serve
- Food hand
References
References available upon request.
Timeline
Head Chef and Kitchen Manager
Sankalp Restaurant
02.2024 - Current
Head Chef
Sankalp Restaurant
09.2023 - 01.2024
Sous Chef
Sankalp Resturant
05.2021 - 08.2022
Shift Supervisor
Dominos pizza
04.2020 - 04.2021
Shift Supervisor
Subway
03.2019 - 03.2020
Sandwich Artist
Subway
09.2017 - 02.2019
Diploma in Mechanical Engineering - Mechanical engineering Technician
Durham College