Summary
Overview
Work History
Education
Skills
Timeline
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DEEP PATEL

Angus,ON

Summary

Committed Client Satisfaction Professional having the capacity to prioritise tasks and multitask in a busy work environment.someone who is customer-focused and enjoys giving exceptional customer service.Outstanding people abilities and a talent for constructively addressing challenges.devoted to enhancing client happiness and producing favorable results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Niagara Falls, Ontario
05.2023 - 08.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided front-line customer support and assistance with product and service transactions by returning calls and responding to emails.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • Assisted customers with setting up their devices, such as iPhones, iPads, Macs, and Apple TVs.

Host and Server

ihop
Niagara Falls, Ontario
12.2021 - 01.2023
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Demonstrated exceptional interpersonal and highly developed verbal and written communication abilities, as well as client service skills through engagement with customers.
  • Answered phones promptly to record and confirm reservations.

Education

Bachelor of Science - Computer Engineering Technician

Niagara College
Welland, ON
07-2023

Skills

  • Inbound and Outbound Calling
  • Client Relations
  • Microsoft Excel
  • Appointment Scheduling
  • Complaint Handling
  • Technical problem solving

Timeline

Customer Service Representative

Concentrix
05.2023 - 08.2024

Host and Server

ihop
12.2021 - 01.2023

Bachelor of Science - Computer Engineering Technician

Niagara College

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DEEP PATEL