VRUSHANG PATEL
Halifax,Nova Scotia
Summary
Customer Service Professional with a track record of exceeding satisfaction targets. Skilled in handling inquiries, order placement, and issue resolution. Proven success at Walmart and Lenskart. Recognized for proactive problem-solving and effective collaboration in fast-paced environments. Strong communication skills for building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries and concerns regarding product specifications, pricing, and order status, achieving a 99% customer satisfaction rate.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams to identify and resolve recurring customer issues, contributing to a 30% improvement in overall customer care processes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Omni Department Crew Leader
Walmart
01.2022 - 10.2022
- As an Omni Department Crew Leader at Walmart, I take on the responsibility of leading a dedicated team
- Learned Customer Engagement, Customer Experience Management, and Customer Service Operations by helping in all the departments of the store
- Helped customers in every possible way from order placement, returns, replacements, or refunds to keeping the store sales services feedback in trend.
Customer Support Team Lead
Lens Kart
02.2020 - 10.2021
- Implemented a proactive outreach strategy to follow up with customers post-purchase, resulting in a 25% decrease in product return rates.
- Devised strategies for handling high call volumes during peak periods, maintaining exceptional service levels under pressure.
- Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.
Education
Online Course - Investment Analysis
Coursera
02.2024
Business Finance -
Sheridan College
Brampton, Ontario01.2023
Skills
- Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Follow-up skills
- Problem-solving abilities
Additional Information
Punctuality, Adaptability, Positive Attitude, and ability to carry heavy-weight items, problemsolving abilities in a fast-paced environment, and Ability to stand, walk, and sit for extended periods. Good knowledge of all aspects of retail Loss Prevention, operations, and processes with CCTV monitoring knowledge.
Availability
FULL TIME/OPEN AVAILABILITY
Timeline
Customer Service Representative
Walmart
11.2022 - Current
Omni Department Crew Leader
Walmart
01.2022 - 10.2022
Customer Support Team Lead
Lens Kart
02.2020 - 10.2021
Online Course - Investment Analysis
Coursera
Business Finance -
Sheridan College
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