Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Deep Patel

Deep Patel

Bracebridge,ON

Summary

Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

I am also preparing for a CIFC (Canadian Investment Funds Course) certification exam.

Overview

6
6
years of professional experience

Work History

Manager

Subway Restaurants
09.2018 - 10.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Entered time and attendance logs in preparation for payroll.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Indicates the weekly usage of each inventory item and the cost associated with that usage.

Gas Station Attendant

Petro-Canada Lubricants
02.2017 - 07.2018
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.

Machine Operator

Magna International
11.2016 - 01.2017
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly

Education

College Diploma - Mechanical Design & Drafting

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
08.2018

Certificate - Structural Materials: Selection And Economics

Massachusetts Institute of Technology (MIT)
Hybrid
03.2018

Skills

  • Project Management
  • Staff Development
  • Sales Techniques
  • Hiring and Training
  • Budget Management
  • Scheduling and Coordinating
  • Team Building
  • Business Analysis and Reporting
  • Easily Adaptable
  • Interpersonal Skills
  • Analytical Skills
  • Supervisory Skills
  • Advising Clients
  • Customer Relationship Management
  • Issue and Conflict Resolution
  • Business Unit Oversight
  • Business Planning
  • Strategic planning

Affiliations

  • Restaurant Excellence Visit 2 times, Overall Score: 100 (certified)

Timeline

Manager

Subway Restaurants
09.2018 - 10.2022

Gas Station Attendant

Petro-Canada Lubricants
02.2017 - 07.2018

Machine Operator

Magna International
11.2016 - 01.2017

College Diploma - Mechanical Design & Drafting

Sheridan College Institute of Technology And Advanced Learning

Certificate - Structural Materials: Selection And Economics

Massachusetts Institute of Technology (MIT)

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Deep Patel