Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
AccountManager

DEEP PATEL

Account Manager
Lasalle,Qc

Summary

Be able to work in an environment where teamwork, creative thinking, freedom, and self-development are encouraged. Ideally, working in a place where I would be able to take initiatives, contribute my experience and be given feedback that would help me improve my skills and experiences would be optimum.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Inbound Agent

IO SOLUTIONS
MONTREAL, QUEBEC
06.2022 - Current
  • Troubleshoot technical issues and provide solutions or escalate as necessary
  • Assist customers with account management, billing, and plan changes
  • Upsell additional products and services to customers
  • Process orders and handle returns and exchanges
  • Maintain accurate records of customer interactions and transactions, including using customer relationship management software
  • Collaborate with team members and management to improve customer satisfaction and resolve difficult customer situations.

ACCOUNTING INTERN

TREND INNOVATIONS
MONTREAL, QUEBEC
09.2021 - 11.2021
  • Perform data entry and maintain accurate financial records, including inputting transactions, reconciling accounts, and reviewing for accuracy
  • Assist with the preparation of financial statements and reports
  • Participate in meetings and training sessions to learn about accounting principles and techniques.

INVENTORY ASSOCIATE

PETRO-CANADA
MONTREAL, QUEBEC
02.2020 - 07.2021
  • Evaluate supplies and product inventory to check for quality and quantity issues and return unacceptable materials to vendors
  • Keep all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery
  • Address internal supply problems head-on and develop creative solutions to prevent delays and missed targets.

ACCOUNTS RECEIVABLE

FEDORA SOLUTIONS
AHMEDABAD
12.2017 - 05.2019
  • Communicate with insurance companies to resolve payment issues or disputes, including submitting claims and following up on denied or underpaid claims
  • Keep accurate records of payment and billing information in a customer relationship management system
  • Monitor and manage outstanding balances and overdue accounts
  • Collaborate with the medical billing team and other departments as needed to resolve billing issues.

Education

Bachelor of Engineering - Instrumentation And Control

ATMIYA INSTITUTE OF TECHNOLOGY AND SCIENCE
06.2013 - 05.2017

Business Administration: Sales And Marketing

HERZING COLLEGE
Montreal, QC
06.2019 - 12.2021

Skills

    Documentation

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Accomplishments

    Projects Undertaken

  • Vehicle Anti-Theft System
  • Role: Team Leader and Developer Duration: 6months
  • Project description: An Intelligent Security System for any kind of vehicle thatdetects the unauthorized start or use of the vehicle and alerts the owner aboutthe theft and the location of the vehicle
  • Gloves for translating sign language
  • Role: Team Leader and Developer Duration: 1 year
  • Project description: This project is designed in such a way that it detects andconverts the hand gestures of a hearing-impaired person to audio output, makingit easier for a normal person to understand and hence make conversationbetween a hearing and speech impaired person and a normal person muchsimpler.

Software

Sage50

QuickBooks

Microsoft Office

Timeline

Inbound Agent

IO SOLUTIONS
06.2022 - Current

ACCOUNTING INTERN

TREND INNOVATIONS
09.2021 - 11.2021

INVENTORY ASSOCIATE

PETRO-CANADA
02.2020 - 07.2021

Business Administration: Sales And Marketing

HERZING COLLEGE
06.2019 - 12.2021

ACCOUNTS RECEIVABLE

FEDORA SOLUTIONS
12.2017 - 05.2019

Bachelor of Engineering - Instrumentation And Control

ATMIYA INSTITUTE OF TECHNOLOGY AND SCIENCE
06.2013 - 05.2017

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