Sage50
DEEP PATEL
Account Manager
Lasalle,Qc
Summary
Be able to work in an environment where teamwork, creative thinking, freedom, and self-development are encouraged. Ideally, working in a place where I would be able to take initiatives, contribute my experience and be given feedback that would help me improve my skills and experiences would be optimum.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Inbound Agent
IO SOLUTIONS
MONTREAL, QUEBEC
06.2022 - Current
- Troubleshoot technical issues and provide solutions or escalate as necessary
- Assist customers with account management, billing, and plan changes
- Upsell additional products and services to customers
- Process orders and handle returns and exchanges
- Maintain accurate records of customer interactions and transactions, including using customer relationship management software
- Collaborate with team members and management to improve customer satisfaction and resolve difficult customer situations.
ACCOUNTING INTERN
TREND INNOVATIONS
MONTREAL, QUEBEC
09.2021 - 11.2021
- Perform data entry and maintain accurate financial records, including inputting transactions, reconciling accounts, and reviewing for accuracy
- Assist with the preparation of financial statements and reports
- Participate in meetings and training sessions to learn about accounting principles and techniques.
INVENTORY ASSOCIATE
PETRO-CANADA
MONTREAL, QUEBEC
02.2020 - 07.2021
- Evaluate supplies and product inventory to check for quality and quantity issues and return unacceptable materials to vendors
- Keep all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery
- Address internal supply problems head-on and develop creative solutions to prevent delays and missed targets.
ACCOUNTS RECEIVABLE
FEDORA SOLUTIONS
AHMEDABAD
12.2017 - 05.2019
- Communicate with insurance companies to resolve payment issues or disputes, including submitting claims and following up on denied or underpaid claims
- Keep accurate records of payment and billing information in a customer relationship management system
- Monitor and manage outstanding balances and overdue accounts
- Collaborate with the medical billing team and other departments as needed to resolve billing issues.
Education
Bachelor of Engineering - Instrumentation And Control
ATMIYA INSTITUTE OF TECHNOLOGY AND SCIENCE
06.2013 - 05.2017
Business Administration: Sales And Marketing
HERZING COLLEGE
Montreal, QC 06.2019 - 12.2021
Skills
Documentation
Product and service knowledge
Decision-Making
Analytical and Critical Thinking
Attention to Detail
MS Office
Multitasking Abilities
Accomplishments
- Vehicle Anti-Theft System
- Role: Team Leader and Developer Duration: 6months
- Project description: An Intelligent Security System for any kind of vehicle thatdetects the unauthorized start or use of the vehicle and alerts the owner aboutthe theft and the location of the vehicle
- Gloves for translating sign language
- Role: Team Leader and Developer Duration: 1 year
- Project description: This project is designed in such a way that it detects andconverts the hand gestures of a hearing-impaired person to audio output, makingit easier for a normal person to understand and hence make conversationbetween a hearing and speech impaired person and a normal person muchsimpler.
Projects Undertaken
Software
QuickBooks
Microsoft Office
Timeline
Inbound Agent
IO SOLUTIONS
06.2022 - Current
ACCOUNTING INTERN
TREND INNOVATIONS
09.2021 - 11.2021
INVENTORY ASSOCIATE
PETRO-CANADA
02.2020 - 07.2021
Business Administration: Sales And Marketing
HERZING COLLEGE
06.2019 - 12.2021
ACCOUNTS RECEIVABLE
FEDORA SOLUTIONS
12.2017 - 05.2019
Bachelor of Engineering - Instrumentation And Control
ATMIYA INSTITUTE OF TECHNOLOGY AND SCIENCE
06.2013 - 05.2017