Deep Parikh
Regina
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix Services Pvt. Ltd.
12.2022 - 07.2023
- Company Overview: Company Overview: Vadodara, INDIA.
- Communicated with customers via phone, email, chat, and in person.
- Able to de-escalated concerned customers quickly, problem-solving in a fast-paced environment, and maintain security on all customer accounts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Technical Support Representative
I-Cube Access Global Private Limited
12.2021 - 11.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Master of Science - Data Science
University of Regina
Regina, SK06.2025
Bachelors in Computer Science & Engineering -
Parul University
Vadodara, Gujarat06.2022
Skills
- Strong writing skills
- Multi-tasking
- Proficient in Microsoft Word
- Proficient in Excel
- Maintaining confidentiality
- Ability to learn new systems quickly
- Excellent communication skills
- Customer service skills
- Patience
- Willingness to work with inexperienced customers
- Time management
- Active listening
- Critical thinking
Certification
- Excel basics for Data Analysis
- Introduction to Data Analytics
Timeline
Customer Service Representative
Concentrix Services Pvt. Ltd.
12.2022 - 07.2023
Technical Support Representative
I-Cube Access Global Private Limited
12.2021 - 11.2022
Master of Science - Data Science
University of Regina
Bachelors in Computer Science & Engineering -
Parul University
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