Deep Karan
Winnipeg,Manitoba
Summary
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
Overview
1
1
Certification
Work History
Technical Support Agent
24-7 intouch
Winnipeg
- Answering inquiries or investigating complaints from customers in regards to their devices.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Built relationships with users by effectively resolving technical issues on a variety of operating systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests, resolved issues with systems, hardware, and telephones quickly and accurately.
Technical Support Agent
Hgs (Hinduja Global Solution)
Winnipeg
- Resolved issues with systems, hardware and telephones quickly and accurately
- Resolving error with the internet issue
- Work stations for employees
- Eliminate security problems and protect data
- Helping customer with their passwords and other confidential details.
Administrative Assistant
Cambridge Kips Club
Cambridge
- Greeting customers and visitors
- Dealing with customer complaints and Cash management
- Maintaining Stock
- Making invoices
- Creating innovative PowerPoint Presentation
- Creating, maintaining, and entering information into databases
- Managing outlook by replying to the emails
- Booking appointments efficiently.
Education
BBA - Business Administration
Lucknow University
04-2020
Secondary School Education - Commerce
Don Bosco School
India04-2016
Skills
- Highly skilled leader with skills in delegating tasks, team building, and creating positive customer experiences
- Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access)
- Adaptability and Flexibility
- Time Management
- Effective Communication
- Analytical Thinking
- Multitasking Abilities
- Customer service expert
- Troubleshooting Network Issues
- Remote Support
- Teamwork and Collaboration
- Systems Analysis
- Problem-Solving
- Decision-Making
- Interpersonal Skills
- Technical Troubleshooting
- Friendly and Patient
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Awards
- Won best assistant award in 2023 for maintaining the records efficiently.
- Won the award for dealing with customers in a positive attitude in a diplomatic way in 2023.
- Worked as a team leader during the school time and received the best leadership award in 2014.
Certification
- Valid class 5 driving license
- Valid child abuse certificate
- Valid smart choice certificate
Affiliations
Travelling
Singing
Reading
Gaming
Timeline
Technical Support Agent
24-7 intouch
Technical Support Agent
Hgs (Hinduja Global Solution)
Administrative Assistant
Cambridge Kips Club
BBA - Business Administration
Lucknow University
Secondary School Education - Commerce
Don Bosco School
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