Deena Raawiyah Rujabally
Ottawa,Ontario
Summary
Proven track record in enhancing patient satisfaction and medication safety at Promedplus LTD, leveraging pharmaceutical knowledge and exceptional customer service skills. Expert in pharmacy software, demonstrated by efficiently managing prescriptions and maintaining confidentiality. Achieved notable improvements in medication dispensing accuracy, contributing to a trustworthy pharmacy environment.
Overview
6
6
years of professional experience
Work History
Dispenser
Promedplus LTD
05.2023 - 09.2024
- Company Overview: Floreal Pharmacy
- Collaborated with pharmacists to provide exceptional customer service, addressing patient concerns and questions professionally
- Conducted regular audits of medication storage areas, identifying opportunities for improvement in organization or cleanliness standards
- Achieved a high level of customer trust through empathetic listening and clear communication skills during each interaction
- Ensured medication safety for patients by carefully reviewing prescriptions for accuracy and potential drug interactions
- Increased patient satisfaction by providing efficient and accurate medication dispensing services
- Floreal Pharmacy
Shop Assistant
Zariya
01.2023 - 05.2023
- Company Overview: Valentina Mall
- Completed daily tasks accurately and on-time to support shop needs
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation
- Provided excellent customer service, promptly addressing inquiries and resolving issues
- Checked incoming orders and organized new stock
- Contributed to team success by supporting colleagues during peak periods or staff shortages
- Assisted customers in locating items, ensuring a positive shopping experience
- Valentina Mall
Pharmacy Assistant
Bilsadam
10.2020 - 11.2020
- Company Overview: Soflo Floreal
- Kept pharmacy counter and related areas clean, neat and organized
- Answered telephones and provided information about order status, store hours and pharmacy procedures
- Greeted customers and responded to questions with friendly, knowledgeable assistance
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times
- Assisted pharmacy staff with preparing medications and filling orders
- Soflo Floreal
Cashier
La Vallee Des Couleurs Nature Park
11.2018 - 12.2019
- Company Overview: Chamouny
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Chamouny
Education
GCE O LEVEL -
Hamilton College
Skills
- Confidentiality Compliance
- Medication Dispensing
- Pharmacy Software Proficiency
- Pharmaceutical knowledge
- Prescription Interpretation
- Customer Service
- Computer Skills
Languages
English
Full Professional
French
Professional Working
Timeline
Dispenser
Promedplus LTD
05.2023 - 09.2024
Shop Assistant
Zariya
01.2023 - 05.2023
Pharmacy Assistant
Bilsadam
10.2020 - 11.2020
Cashier
La Vallee Des Couleurs Nature Park
11.2018 - 12.2019
GCE O LEVEL -
Hamilton College