Deena Rowe
Milton,Canada
Summary
Travel and tourism professional with 15+ years of experience in airline passenger services, travel bookings, and hospitality. Skilled in handling 200+ passengers per shift, coordinating travel arrangements, and delivering exceptional customer service. Proven ability to thrive in fast-paced, multicultural environments. Seeking to contribute expertise to a travel agency, airline, or tourism organization.
Overview
23
23
years of professional experience
Work History
Passenger Service Agent
Air France
Toronto, Canada
04.2001 - 09.2021
- Checked in 150–200 passengers per shift, issued boarding passes, and ensured compliance with travel regulations.
- Assisted 20+ passengers with special needs daily, providing wheelchair support, seating adjustments, and personalized service.
- Directed passengers to gates and coordinated on-time boarding for flights averaging 250+ passengers.
- Processed dozens of baggage claims per week, resolving customer concerns promptly and reducing escalations by 30%.
Stay-at-Home Parent
Milton, Canada
08.2006 - 01.2020
- Managed household scheduling, budgeting, and logistics for a family of five.
- Developed transferable skills in multitasking, organization, and problem-solving.
Receptionist / Administrative Assistant
Oakville, Canada
10.2001 - 08.2006
- Answered and directed an average of 50–70 calls daily through the switchboard.
- Handled 100+ invoices monthly, filing and organizing office records accurately.
- Supported planning of quarterly company events with 100+ attendees.
- Greeted clients and associates, maintaining professional front desk service that improved client satisfaction.
Front Desk Coordinator
Lexus of Oakville
Oakville, Canada
02.2000 - 04.2001
- Answered 30–40 phone calls daily and checked in an average of 20 vehicles per shift.
- Provided customer service in the lounge, serving 50+ guests daily with hospitality (coffee, tea, etc.).
- Assisted with data entry and administrative tasks, improving accuracy of vehicle service records by 20%.
Travel Agent
Carlson Wagonlit
St. Catharines, Canada
08.2000 - 03.2001
- Booked 50+ vacations for clients, including flights, hotels, and resorts.
- Sourced and negotiated travel packages, saving clients an average of 15% on bookings.
- Processed travel documentation and maintained office filing systems for 200+ client files.
Server / Bartender / Hostess
Al Dentes
Niagara Falls, Canada
08.1998 - 09.1999
- Served and managed tables for 80–100 guests per shift in a busy restaurant.
- Prepared and served beverages at the bar, handling 100+ drink orders nightly.
- Delivered excellent hospitality service, contributing to a 15% increase in repeat customers.
Education
Trade Certificate - Travel and Tourism and Hospitality
Travel Training Career Centre, Niagara’s College
Mississauga, ONSkills
- Customer Service & Client Relations
- Travel Reservations & Ticketing (Amadeus, Sabre)
- Office Administration & Data Entry
- Baggage & Passenger Handling
- Communication & Multitasking
- Conflict Resolution & Problem Solving
- Team Collaboration
- MS Office Suite (Word, Excel, Outlook)
- Multilingual
References
References available upon request.
Timeline
Stay-at-Home Parent
08.2006 - 01.2020
Receptionist / Administrative Assistant
10.2001 - 08.2006
Passenger Service Agent
Air France
04.2001 - 09.2021
Travel Agent
Carlson Wagonlit
08.2000 - 03.2001
Front Desk Coordinator
Lexus of Oakville
02.2000 - 04.2001
Server / Bartender / Hostess
Al Dentes
08.1998 - 09.1999
Trade Certificate - Travel and Tourism and Hospitality
Travel Training Career Centre, Niagara’s College