Deena Parmar
Mississauga,ON
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Voysus
04.2025 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Recorded and analyzed sales trends to assist with development of sales strategies.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Managed a comprehensive database of customer contacts, ensuring prompt follow-ups for potential leads.
- Negotiated contract terms with vendors, securing favorable pricing options for the company''s products or services.
- Provided valuable insights through analyzing sales data which helped improve decision-making processes within the organization.
- Assisted in the launch of new products, successfully marketing them to target audiences.
- Contributed to successful sales campaigns by creating compelling sales collateral materials.
- Developed and maintained relationships with key accounts and existing customers.
- Documented customer complaints and completed corrective action requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
Cashier and Customer Service
MarketStar (Client-DoorDash)
02.2021 - 04.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Increased market share with targeted advertising campaigns.
Customer Success Representative
Statmatrix IT Pvt Ltd (Client-First Class Returns)
11.2016 - 12.2020
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Implemented targeted upselling strategies, resulting in increased revenue from existing customers.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Success Representative
Octune Phrama (Client-Prescription Supply Inc)
05.2015 - 09.2016
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
- Managed strategic relationships with key partners, reinforcing collaborative partnerships that drove mutual success for all parties involved.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Conducted regular check-ins with key accounts, ensuring ongoing satisfaction and fostering loyalty.
- Introduced new support tools to enhance team productivity and further elevate the level of service provided to clients.
- Assisted in the development of customer success training materials to enhance team performance and expertise.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
Education
High School Diploma -
St. Clair College of Applied Arts And Technology
Windsor, None12-2024
Bachelor of Science - Electrical Engineering
Stanley College of Engineering And Technology
Hyderabad, Telangana, India 04-2013
Skills
- Recordkeeping
- Employee relations
- Human resources management
- Benefits and payroll coordination
- Background checks
- Exit interviews
- Talent acquisition
- Customer relations
- Recruiting
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Professional Working
Gujarati
Professional Working
Timeline
Technical Support Representative
Voysus
04.2025 - Current
Cashier and Customer Service
MarketStar (Client-DoorDash)
02.2021 - 04.2024
Customer Success Representative
Statmatrix IT Pvt Ltd (Client-First Class Returns)
11.2016 - 12.2020
Customer Success Representative
Octune Phrama (Client-Prescription Supply Inc)
05.2015 - 09.2016
High School Diploma -
St. Clair College of Applied Arts And Technology
Bachelor of Science - Electrical Engineering
Stanley College of Engineering And Technology