Deeksha Gupta
London
Summary
Experienced in business development, customer service, and sales, with a diverse background in talent acquisition. Possessing honed communication and negotiation abilities from client-facing roles, excels at sourcing and engaging top talent. Expertise in cold calling, lead generation, and contract negotiations directly translates into proactive candidate sourcing, seamless salary discussions, and offer negotiations. Managing client relationships in various industries has sharpened the ability to build strong partnerships with hiring managers and stakeholders. Proven track record of managing recruitment processes, scheduling interviews, and ensuring smooth onboarding, making this a versatile and results-driven recruiter.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruiter
The Original Cakerie
10.2022 - Current
- Manage over 10 requisitions across diverse departments, including production, quality assurance, administration, and leadership roles.
- Lead the internal recruitment process for the entire plant, including posting internal job openings, managing applications, scheduling interviews, sending offers, and announcing promotions and transfers.
- Utilize advanced ATS tools such as Acquire to streamline hiring processes and improve candidate sourcing.
- Conduct phone interviews to assess applicants relevant knowledge, skills, experience, and aptitude.
- Oversee the recruitment lifecycle, from job posting, screening, and interviewing to offer negotiation and onboarding.
- Conducted reference checks and other pre-employment checks to verify information on applicant's resume.
- Coordinate new employee orientation and ensure seamless onboarding and integration.
Recruiter / Account Executive
First Personnel Services
11.2021 - 07.2022
- Conducted 100+ cold calls daily to potential client companies, converting 20% into qualified leads and resulting in 10 new client contracts within the first six months.
- Completed 15 field visits daily to distribute company brochures and collect key business information, leading to direct engagements with decision-makers and a 25% increase in business inquiries.
- Maintained consistent follow-ups with company decision-makers, successfully securing meetings with 30% of the contacts, resulting in 5 new staffing contracts within 3 months.
- Negotiated terms for staffing contracts with client companies, achieving a 90% success rate in closing deals, which contributed to an annual revenue increase of 20%.
- After acquiring staffing contracts, sourced and placed qualified candidates within 2 weeks for 90% of client positions, ensuring a 95% client satisfaction rate by fulfilling their staffing needs promptly.
Customer Service Representative
IndusInd Bank
02.2020 - 04.2021
- Attended to an average of 50+ customer queries daily through video calls, achieving a 98% customer satisfaction rate by providing timely and accurate solutions to account-related issues and service inquiries.
- Effectively upsold credit cards, loans, and investment products during customer interactions, consistently meeting 120% of monthly sales targets, contributing to a 15% increase in cross-sell revenue.
- Successfully processed over 200 financial transactions per month, including money transfers, loan payments, and account settlements, ensuring 100% compliance with bank policies and zero errors.
- Leveraged customer insights during calls to recommend tailored banking products, resulting in a 20% conversion rate for additional services such as savings plans and insurance policies.
- Built long-term relationships with high-value clients, leading to a 10% increase in repeat business and customer retention by following up on product inquiries and ensuring continuous support.
Business Development Executive
OYO Hotel & Homes
01.2019 - 01.2020
- Made 80+ cold calls daily using company-provided data, successfully converting 25% of the leads into qualified prospects for wedding and event planning services, generating 70+ new leads per month.
- Led the entire sales process from initial negotiation to closing deals for services such as venue booking, photography, and décor, closing an average of 10 sales monthly and contributing to a 25% increase in quarterly revenue.
- Coordinated closely with the operations team to ensure the smooth execution of events post-sale, achieving a 95% client satisfaction rate by addressing all event needs and ensuring timely delivery of services.
- Maintained ongoing communication with clients post-sale, resulting in a 15% increase in repeat business by upselling additional services like décor upgrades, live bands, and premium photography packages.
- Traveled to various cities to meet high-potential clients, building strong relationships and closing 5+ major contracts per quarter, contributing to a 25% growth in high-value sales for the business.
Sales Intern
Skora Paints
07.2018 - 02.2019
- Visited 10+ architects, interior designers, and builders weekly, distributing brochures and business cards to introduce the company's paint products, helping to expand brand awareness in the local market.
- Conducted product presentations for small groups of prospective clients, highlighting key features and benefits of the paint products, contributing to the generation of 5 potential leads per month.
- Followed up with interested parties and successfully scheduled 3 product demos monthly, allowing clients to experience the product firsthand and aiding the decision-making process.
- Supported the senior sales team during negotiation phases by providing product details and addressing client questions, contributing to the closure of 2 contracts during the internship period.
- Engaged with clients post-presentation and demo, ensuring they received timely follow-ups and updates, resulting in positive feedback from 90% of the contacts regarding the company’s responsiveness.
Education
Post-Graduate Certificate - Project Management
Georgian College of Applied Arts And Technology
12.2021
BBA - Business Administration
Mumbai University
Mumbai, India06.2019
Skills
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Client relationship management
- Employee relations
- HR policies and procedures
- Internal communications
- Employee engagement
- Microsoft Office Suite
- Complex Problem-solving
- Project management
Languages
English
Native or Bilingual
Certification
- Artificial Intelligence for Project Managers, LinkedIn - October 2021
- Agile Foundations, LinkedIn - September 2021
- Project Management Foundations, LinkedIn - September 2021
- Six Sigma Foundations, LinkedIn - September 2021
Timeline
Recruiter
The Original Cakerie
10.2022 - Current
Recruiter / Account Executive
First Personnel Services
11.2021 - 07.2022
Customer Service Representative
IndusInd Bank
02.2020 - 04.2021
Business Development Executive
OYO Hotel & Homes
01.2019 - 01.2020
Sales Intern
Skora Paints
07.2018 - 02.2019
- Artificial Intelligence for Project Managers, LinkedIn - October 2021
- Agile Foundations, LinkedIn - September 2021
- Project Management Foundations, LinkedIn - September 2021
- Six Sigma Foundations, LinkedIn - September 2021
Post-Graduate Certificate - Project Management
Georgian College of Applied Arts And Technology
BBA - Business Administration
Mumbai University
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