Deeksha Dhawan
Burnaby,Canada
Summary
Assistant Service Manager bringing 5 years of automotive service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Midas Auto Service
12.2023 - Current
- Opening and closing repair orders.
- Dispatching repair work to technicians on the basis of their qualifications and helped with planning schedules and delegating assignments to meet coverage and service demands.
- Sourcing out parts for all makes and models of vehicles using over 15 suppliers such as OEM dealers, NAPA, lordco ,worldpac , TireDT etc
- Created employee schedules to align coverage with forecasted demands.
- Dealt with warranty works and insurance claims especially from ICBC and Coverage one.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service Advisor
BMW
09.2021 - 11.2023
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Opened and closed repair orders.
- Coordinated with insurance and warranty to start claims.
- Maintained up-to-date knowledge of product and service changes.
After Sales Advisor
One Click Auto Loans
08.2020 - 08.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Coordinated with customers to take care of needs after their purchase of new or preowned vehicles.
- Assisted with warranties and insurance after sales up until Alberta regions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
Rental Advisor
Driving Force
08.2019 - 08.2020
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
- Updated company database with new fleet listings or added features.
- Optimized guest experience by inspecting vehicles prior to guest rental, coordinating repairs and upgrades.
- Processed customer orders and accurately entered into order system.
- Served customers and followed outlined steps of service.
Store Manager
Chevron Town Pantry
03.2017 - 08.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
Cashier
Husky Fuel Corp.
02.2015 - 03.2017
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
Business General - Business
Kwantlen Polytechnic University
Surrey, BC12.2019
High School Diploma -
Siddharth International School
India04.2014
Skills
- Attention to Detail
- Service Order Flow
- Repair order dispatching and subletting
- Service Recommendations
- Estimating Accuracy
- Excellent Communication
- POS Systems and Ordering Platforms
- Progress Reporting
- Handling Customer Complaints
- Inbound and Outbound Calling
- Special Requests
- Repair Scheduling
Accomplishments
- Reynolds & Reynolds
- CDK
- Xtime
- Sgate
- StockTrac
- Identifix
- Alldata
- Epicor
Timeline
Assistant Manager
Midas Auto Service
12.2023 - Current
Service Advisor
BMW
09.2021 - 11.2023
After Sales Advisor
One Click Auto Loans
08.2020 - 08.2021
Rental Advisor
Driving Force
08.2019 - 08.2020
Store Manager
Chevron Town Pantry
03.2017 - 08.2019
Cashier
Husky Fuel Corp.
02.2015 - 03.2017
Business General - Business
Kwantlen Polytechnic University
High School Diploma -
Siddharth International School
Similar Profiles
Jack MorganJack Morgan
Lube Technician at Midas Auto ServiceLube Technician at Midas Auto Service
Trina SmithTrina Smith
Team Lead at Midas Auto ServiceTeam Lead at Midas Auto Service
Abhinath ManoharanAbhinath Manoharan
Assistant Service Manager at Midas Auto ServiceAssistant Service Manager at Midas Auto Service
Cesar SolisCesar Solis
General Manager at Midas Auto Service ExpertsGeneral Manager at Midas Auto Service Experts
ASHWIN SAHNIASHWIN SAHNI
Sales & Social Media Manager at Popeyes SupplementsSales & Social Media Manager at Popeyes Supplements