Deejay Todd

• Tasked with the execution of Group & Event operations within the venue while delivering a consistently impeccable standard of guest service
• Demonstrate a comprehensive comprehension of and adherence to all Rec Room values, protocols, and guidelines
• Dedication to safeguarding and elevating the Rec Room brand
• Charged with upholding the uninterrupted functionality of games, coat check, and retail operations within the Rec Room
• Expedite the courteous and expeditious resolution of guest inquiries or issues
• Maintain a vigilant oversight of the Front of House staff's adherence to appropriate dress code standards at all times
• Take action in solving issues quickly, carefully, and responsibly

• Independently managed budgets, sales, and inventory, demonstrating adept financial acumen
• Achieved exceptional levels of customer service, consistently exceeding expectations
• Maintained punctuality by consistently arriving early every Tuesday and Sunday morning
• Maintained punctuality by consistently arriving early every Tuesday and Sunday morning
• Demonstrated a keen comprehension of supply and demand dynamics from an early stage

• Authored engaging blog posts and conducted news reporting in a dynamic, high-pressure setting, resulting in select stories being featured on radio broadcasts
• Played an integral role in the management of social media platforms
• Independently attended events, securing radio coverage for self-sourced stories

Writing:

• Proficient in crafting impactful broadcast content for radio and television.
• Extensive experience in composing engaging online content, coupled with a solid grasp of CP style guidelines.
• Innate understanding of effective online branding strategies.
• Published numerous news stories (blog posts & reporter packs) for 660News Calgary.

Customer Service:

• Thrives in fast-paced, collaborative environments, exhibiting strong teamwork skills.
• Demonstrates exceptional leadership qualities, consistently putting the customer first.
• Boasts outstanding interpersonal skills, fostering meaningful conversations.
• People-oriented approach with a proactive ability to devise solutions on the spot.
• Over eight years of hands-on customer service experience, coupled with over three years in leadership roles.

Organization:

• Proficiently manages inventory and maintains meticulous store logs, ensuring shelf stock levels.
• Executes precise online order management, ensuring accuracy and customer readiness.
• Proven aptitude for stock monitoring and assessment, ensuring optimal product availability.
• Adept at generating volume merchandise reports and maintaining organized spaces.
• Exhibits professional room control expertise.

Other :

• Demonstrates adeptness in social media platforms, strategically aligning with online branding efforts.
• Underwent two years of comprehensive social media training while building a personal brand.
• Over two years of experience in content publication and website development.
• Effectively cultivates online interactions and engagement.
• Accomplished Reporting/Video Journalist with a knack for ideation and securing credible interviews.
• Excels in high-pressure scenarios, consistently meeting stringent deadlines.
• Specializes in advanced editing using software including Burli, Avid Media Composer 4, NewsRoom 4.5 & 5, and various Adobe applications.

A proven professional with a holistic skill set, adept at driving success in diverse roles.