DEE JAY HERNANDEZ
Yellowknife
Summary
Customer service professional known for high standards and results-driven approach. Proven experience in managing front counter tasks and fostering positive customer interactions. Reliable team player who adapts to changing needs, excelling in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Front Counter Crew Member
McDonald's Restaurant
Yellowknife, NT
05.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Operated point-of-sale systems efficiently, processing orders and handling cash transactions accurately.
- Collaborated with team members to maintain cleanliness and organization of front counter area.
- Assisted in training new crew members on operational procedures and best practices.
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
- Actively participated in team meetings, sharing insights on areas of improvement or potential opportunities.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
- Participated in regular training sessions to stay updated on menu offerings and company policies.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
- Handled customer complaints professionally, working towards resolutions that benefited both the business and the individual involved.
- Led efforts to maintain store cleanliness throughout the day, contributing to a pleasant dining environment for customers.
- Assisted with inventory management tasks, ensuring adequate stock levels for daily operations.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
Consultant (HOMEAWAY/VRBO)
SUTHERLAND GLOBAL SERVICES
Manila Philippines
11.2017 - 01.2023
- -Answers inbound phone calls
- -Addresses customers’ questions about products and services
- -Processes payments or returns
Customer Care Representative (SPRINT TELCO)
CONCENTRIX CYBERWEST
07.2015 - 02.2017
- -Answers inbound phone calls
- -Addresses customers’ questions about products and services
- -Processes payments or returns
Cashier/Mixer/Food Handler
CHAA (A HEALTHY TEA DRINK)
07.2014 - 02.2015
- -Creates and serves hot or cold beverages
- -Takes customer orders and payments
- -Cleans and sanitizes work areas, seating areas and equipment/tools
Service Staff
MANG INASAL MALOLOS
12.2009 - 02.2014
- -Presents menus to patrons
- -Takes orders and answers questions on meal items
- -Makes recommendations and serves food/beverages to customers
- -Prepares the bill that itemizes total meal costs
- -Prepares all food preparation tools, instruments, and equipment before and after each use.
Service Staff
JOLLIBEE MALOLOS BAYAN
05.2006 - 10.2006
- -Presents menus to patrons
- -Takes orders and answers questions on meal items
- -Makes recommendations and serves food/beverages to customers
- -Prepares the bill that itemizes total meal costs
Education
No Degree - Mechanical Engineering
Bulacan State University
Malolos Bulacan, Philippines04.2007
Secondary School - undefined
Marcelo H. Del Pilar National High School
04.2006
Primary School (Elementary) - undefined
City of Malolos Integrated School
04.2001
Skills
- Problem-Solving
- Customer Service
- Computer Literacy
- Team Management
- Strong Communication
- Cleanliness and hygiene
- Complaint handling
- Efficient work ethic
- Food safety
- Cash handling expertise
- Order processing proficiency
- Guest inquiries
- Product knowledge
- Accuracy and efficiency
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Organizational skills
- Payment processing
- Accountability
Languages
English
Native or Bilingual
Timeline
Front Counter Crew Member
McDonald's Restaurant
05.2023 - Current
Consultant (HOMEAWAY/VRBO)
SUTHERLAND GLOBAL SERVICES
11.2017 - 01.2023
Customer Care Representative (SPRINT TELCO)
CONCENTRIX CYBERWEST
07.2015 - 02.2017
Cashier/Mixer/Food Handler
CHAA (A HEALTHY TEA DRINK)
07.2014 - 02.2015
Service Staff
MANG INASAL MALOLOS
12.2009 - 02.2014
Service Staff
JOLLIBEE MALOLOS BAYAN
05.2006 - 10.2006
Primary School (Elementary) - undefined
City of Malolos Integrated School
Secondary School - undefined
Marcelo H. Del Pilar National High School
No Degree - Mechanical Engineering
Bulacan State University