Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Deegayu Senarath

Whistler,BC

Summary

Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
years of professional experience

Work History

Sunshine Lodge

Executive Housekeeper
05.2022 - 12.2022

Job overview

  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Streamlined weekly cleaning schedule for 30 employees.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with other departments on more advanced needs.

Seasons Retirement Home

Environmental Services Manager
11.2021 - 05.2022

Job overview

  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Prince Of Wales Hotel ,waterton

Housekeeping Manager
05.2021 - 10.2021

Job overview

  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Managed staff of [Number] housekeepers.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Adhered to safety protocols by enforcing proper equipment usage.

Scandinave Spa Whistler

Night Housekeeping Supervisor
07.2020 - 05.2021

Job overview

  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.

Fairmont Banff Springs

Room Attendant
07.2017 - 07.2020

Job overview

  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Checked appliances in guest rooms to determine good working order.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.

Pomeroy Inn & Suites

Executive Housekeeper
03.2016 - 06.2017

Job overview

  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Streamlined weekly cleaning schedule for 11 employees.
  • Sorted, laundered and put away various laundry items.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Handled requests for extra linens, toiletries and other supplies.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Rotated linens in storerooms and replenished when supplies ran low.

Al Forsan International Sport Resort

Resort Housekeeper
02.2010 - 05.2012

Job overview

  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Dialog Telecome

Operations Manager
04.2007 - 05.2008

Job overview

  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Reported issues to higher management with great detail.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.

Education

St. Aloysius Secondary School
Galle Sri Lanka

GED

University Overview

Indian Institute of Management &Technologies
Mumbai India

High School Diploma

University Overview

Hospitality managment

  • [Number] GPA
  • Final Grade: [Letter]

American Hotel & Lodging CO-OP
USA

Certificate from Housekeeping Management

University Overview

Ceylon Hotel School
Sri Lanka

Certificate of Technical Studies from Food And Beverage Studies

University Overview

Skills

  • Business Function Preparation
  • Inventory Restocking
  • Floor Cleaning, Polishing and Waxing
  • Daily Facility Operations
  • Policy Enforcement
  • Daily Progress Reports
  • Staff Management
  • Client Privacy
  • Quality Assurance
  • Time Management Expertise
  • Guest Satisfaction
  • Recruiting and Interviewing
  • Ergonomics and Safety Training
  • Staff Scheduling
  • High Customer Service Standards Adherence
  • Housekeeping Management
  • Organized Leadership
  • Business Documentation
  • Guest Service and Support
  • Electronic Communication
  • Budget Compliance
  • COVID-19 Safety Procedures
  • Information Confidentiality
  • Fire Safety Regulations
  • Financial Forecasting
  • Sales and Marketing
  • Business Planning
  • Employment Law
  • Time Management
  • Order Supplies
  • Communication
  • Cost Management

Timeline

Executive Housekeeper
Sunshine Lodge
05.2022 - 12.2022
Environmental Services Manager
Seasons Retirement Home
11.2021 - 05.2022
Housekeeping Manager
Prince Of Wales Hotel ,waterton
05.2021 - 10.2021
Night Housekeeping Supervisor
Scandinave Spa Whistler
07.2020 - 05.2021
Room Attendant
Fairmont Banff Springs
07.2017 - 07.2020
Executive Housekeeper
Pomeroy Inn & Suites
03.2016 - 06.2017
Resort Housekeeper
Al Forsan International Sport Resort
02.2010 - 05.2012
Operations Manager
Dialog Telecome
04.2007 - 05.2008
St. Aloysius Secondary School
GED
Indian Institute of Management &Technologies
High School Diploma
American Hotel & Lodging CO-OP
Certificate from Housekeeping Management
Ceylon Hotel School
Certificate of Technical Studies from Food And Beverage Studies
Deegayu Senarath