DeeDee Wernli
Simi Valley
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Prompt Machine Products
04.2020 - Current
- Responsible for accurate data entry and Calendar management
- Keeping track of Inventory and supply management
- Running errands and deliveries
- Answering phone calls and taking messages
- Arranging meetings and appointments
- Packing parts and labeling for shipment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Assistant
Samuelsen, Gonzalez, Valenzuela and Brown
07.2012 - 01.2015
- Responsible for scheduling, calendaring and preparing documents for court filing
- Prepare, revise and format legal documents
- Creating, sorting and filing all new cases for review
- Knowledge of state and court deadlines
- Trial preparation of documents, files, depositions etc
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Supervisor
Auto Service Direct
12.2010 - 01.2012
- Responsible for managing and setting up new accounts
- Prepare and modify documents, resolve administrative problems and inquiries
- Written responses to routine inquiries, answer, screen and transfer inbound calls, open, sort and distribute incoming correspondence
- Responsible for ensuring compliance with company policies, resolving issues and many other tasks performed by administrative assistants
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Bank Teller
US Bank
05.2008 - 01.2010
- Responsible for cash handling, making routine financial transactions accurately and efficiently
- Excellent customer service by answering or referring financial questions to correct supervisory staff
- Update customers on any new banking information, balance cash drawers and many more duties performed by tellers
- Assisted in opening and closing branch
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Cashier
AmPm
02.2001 - 01.2005
- Responsible for all customer transactions and interactions
- Took inventory and stocked shelves
- Providing assistance and resources to general managers
- Cash handling and balanced drawer
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Moorpark College
Moorpark, CASkills
- Research
- Filing
- Records retrieval
- Mail handling
- Multi-line telephone system operation
- Administrative operations
- Dedicated team player
- Scheduling and calendar management
Timeline
Administrative Assistant
Prompt Machine Products
04.2020 - Current
Administrative Assistant
Samuelsen, Gonzalez, Valenzuela and Brown
07.2012 - 01.2015
Administrative Supervisor
Auto Service Direct
12.2010 - 01.2012
Bank Teller
US Bank
05.2008 - 01.2010
Cashier
AmPm
02.2001 - 01.2005
Moorpark College
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