DeeDee Samuels
London,ON
Summary
Experienced Receptionist offering excellent skills in patient relations and office management. Skilled using appointment scheduling system to manage over 60 patients weekly. Organized and accurate in managing patient and client flow. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings and holidays.
Overview
14
14
years of professional experience
Work History
Server/Trainer Assistant
Ivey Spencer Leadership Center
09.2021 - Current
- Developed relationships with guests to meet client needs and encourage repeat service.
- Tracked scheduled bookings and prepared areas/events.
- Listened closely to customer complaints and responded appropriately to issues..
- inspection and maintenance of operating equipment. Carry out heavy cleaning tasks and special projects.
- Managed reservation system effectively ensuring optimal seating arrangements maximizing table turnover rate.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Reporter/ Content Creator
Interrobang News Paper
09.2020 - 09.2023
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Enhanced storytelling capabilities by utilizing data visualization tools to create impactful visuals accompanying news articles.
- Streamlined workflow processes by collaborating closely with photographers, graphic designers, and other team members to coordinate visual elements within articles efficiently.
- Achieved recognition for exceptional reporting efforts through industry awards or accolades from peers or supervisors.
- Increased online engagement by incorporating multimedia elements such as photos, videos, and infographics into articles.
- Adapted writing style for various formats including print, online publications.
- Improved overall reporting quality through meticulous editing and proofreading.
Receptionist Administrator
Tanglong Cultural Center
04.2014 - 03.2018
- Maintained patient databases and updated information
- Managed master calendar and scheduled appointments for providers based on optimal client loads and class size and availability
- Enhanced office efficiency by handling high volume of callers per day.
- Received, and recorded payments by cash, credit card. and electronic transfers
- Restocked stock treatment rooms and class area with adequate supply of product and equipment and supplies in preparation for clients.
- Handled office inventory by ordering new supplies and scheduled equipment servicing.
- Created engaging social media marketing posts which resulted in increased membership by 13 % per year
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Enhanced customer satisfaction by efficiently managing incoming calls .
- Handled complaints and questions, and re-directed calls to other team members.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Spa Receptionist/Spa Therapist
Beauty Works West
06.2010 - 03.2014
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened closely to customer complaints and responded appropriately to issues.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Escorted clients to spa areas, treatment rooms, and offices.
Education
Para-Medical Aesthetician - Medical Aesthetics
Body Pro Medical Aesthetics Institute
Toronto08.2024
Certificate - Office Administration
Fanshawe College of Applied Arts And Technology
London, ON01.2024
Technical Diploma - Beauty Technician And Massage Therapist
City And Islington College
London, UK06.2016
Skills
- Appointment Scheduling
- Critical Thinking
- Cleaning and Sterilizing
- Administrative Tasks
- Organization and Time Management
- Customer Service
- Verbal and Written Communication
- Invoice Preparation
- Data Entry Software
- Detail-Oriented
- Adaptable and Flexible
- Cash Handling
- Computer Proficiency
- Social Media Marketing
Timeline
Server/Trainer Assistant
Ivey Spencer Leadership Center
09.2021 - Current
Reporter/ Content Creator
Interrobang News Paper
09.2020 - 09.2023
Receptionist Administrator
Tanglong Cultural Center
04.2014 - 03.2018
Spa Receptionist/Spa Therapist
Beauty Works West
06.2010 - 03.2014
Para-Medical Aesthetician - Medical Aesthetics
Body Pro Medical Aesthetics Institute
Certificate - Office Administration
Fanshawe College of Applied Arts And Technology
Technical Diploma - Beauty Technician And Massage Therapist
City And Islington College
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