Deebashree Choudhary
Windsor,ON
Summary
Enthusiastic International business management- logistics graduate. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. To practically work in a creative environment putting forward my best knowledge and experience and to broaden my skills with personal and organizational development and further progressing towards my passion. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Security Officer
Paladin Security Group
05.2023 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Patrolled every 2 hours and monitored premises regularly.
Data Management Analyst
Accenture India Private Limited
08.2019 - 08.2022
- Image Captioning
- Transcription
- Quality Analysis/Quality check
- Audits
- Presentations
- Making final reports of the day
- Schedule meetings
- Team management
Master Customer Care Professional
American Express India Campus
12.2016 - 05.2019
- Handle USA clients
- Setting up Dispute & Fraud Cases
- Quality Analysis/Quality check
- Making everyday reports
- Team management
- Customer service
- Team meetings
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Streamlined company processes for better efficiency, managing high call volume while maintaining exceptional service.
Senior Sales Associate for AT&T
Convergys India Private Limited
07.2013 - 08.2016
- Met or exceeded sales objectives consistently to drive company growth.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Managed 45-50 calls everyday with exceptional customer service.
Education
Post Graduate Diploma Program - International Business Management
St. Clair College of Applied Arts And Technology
Windsor, ON04.2024
Bachelor of Commerce -
DAV PG COLLEGE
Dehradun, Uttarakhand06.2013
Skills
- Team Player
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Computer Proficiency
- Scheduling
- Microsoft Outlook
- Call Management
- Product Knowledge
- Team Development
- Goal-Oriented
- Process Improvements
- Empathetic
- Quick learner
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Professional Working
Punjabi
Professional Working
Timeline
Security Officer
Paladin Security Group
05.2023 - Current
Data Management Analyst
Accenture India Private Limited
08.2019 - 08.2022
Master Customer Care Professional
American Express India Campus
12.2016 - 05.2019
Senior Sales Associate for AT&T
Convergys India Private Limited
07.2013 - 08.2016
Post Graduate Diploma Program - International Business Management
St. Clair College of Applied Arts And Technology
Bachelor of Commerce -
DAV PG COLLEGE
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