Deeandra Isabella Neyedli

Edmonton

Overview

years of professional experience

Anywhere Works CO

01.2024 - Current

Documented customer interactions in internal database to maintain customer service history details.
Submitting feedback on scripts to report inconsistencies and improve functionality
Deescalating irate callers by actively listening and acknowledging their issues and exploring avenues to resolution
Consistently achieving a status of top 20 in the company through delivering fast and efficient service

Law Firm

06.2022 - 12.2023

Managing company correspondence across multiple platforms with elevated professionalism
Utilizing scheduling software when booking/confirming appointments
Creating, implementing and monitoring filing systems for easy retrieval of records
Collaborating with vendors, contractors and coworkers to setup for special events or arrange for maintenance
Creating training manuals and mentoring new administrative hires on company procedures
Verified incoming products and checked delivery totals to keep system records current and accurate.

Private Client

10.2020 - 01.2022

Assisted client with managing three vacation rental properties generating between 5-15k in monthly revenue
Created and maintained rental agreement ﬁles and documents, handled resident complaints and coordinated general maintenance and repairs
Coordinated international and domestic travel arrangements including flight itineraries, hotel reservations and car services.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Chartwell Retirement Residences

03.2020 - 10.2020

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
Administered medications and treatment to patients, monitoring responses while working with healthcare teams to adjust care plans
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
Trained and coordinated work of new support workers
Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking

Mohawk College

Hamilton, ON

09.2021