Deeandra Isabella Neyedli
Edmonton
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Anywhere Works CO
01.2024 - Current
- Documented customer interactions in internal database to maintain customer service history details.
- Submitting feedback on scripts to report inconsistencies and improve functionality
- Deescalating irate callers by actively listening and acknowledging their issues and exploring avenues to resolution
- Consistently achieving a status of top 20 in the company through delivering fast and efficient service
Office Support Clerk
Law Firm
06.2022 - 12.2023
- Managing company correspondence across multiple platforms with elevated professionalism
- Utilizing scheduling software when booking/confirming appointments
- Creating, implementing and monitoring filing systems for easy retrieval of records
- Collaborating with vendors, contractors and coworkers to setup for special events or arrange for maintenance
- Creating training manuals and mentoring new administrative hires on company procedures
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Support Worker
Private Client
10.2020 - 01.2022
- Assisted client with managing three vacation rental properties generating between 5-15k in monthly revenue
- Created and maintained rental agreement files and documents, handled resident complaints and coordinated general maintenance and repairs
- Coordinated international and domestic travel arrangements including flight itineraries, hotel reservations and car services.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Health Care Aide
Chartwell Retirement Residences
03.2020 - 10.2020
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Administered medications and treatment to patients, monitoring responses while working with healthcare teams to adjust care plans
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Trained and coordinated work of new support workers
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking
Education
Certificate - Personal Support Work
Mohawk College
Hamilton, ON09.2021
Skills
- Windows/Google and Microsoft Suite
- Data Entry, Typing Speed of 65 WPM
- Accounts Payable and Accounts Receivable
- Administrative Procedures
Timeline
Customer Experience Agent
Anywhere Works CO
01.2024 - Current
Office Support Clerk
Law Firm
06.2022 - 12.2023
Support Worker
Private Client
10.2020 - 01.2022
Health Care Aide
Chartwell Retirement Residences
03.2020 - 10.2020
Certificate - Personal Support Work
Mohawk College
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