Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Travel ConsultantTravel Agent AssistantTravel AssociateWork Type
Full TimeLocation Preference
RemoteHybridLocation: Swan River, MB, CA
Open to relocation: Yes
Open To Work
Dee-Ann Clarkson
Swan River,MB
Work Preference
Summary
With over thirty years of experience in service, sales, and operational coordination, I am a customer-first professional currently transitioning into a Travel Agent role. My extensive background has equipped me with a deep understanding of client needs and a drive to deliver exceptional, seamless experiences. I excel at identifying individual preferences, presenting options clearly, and managing details meticulously to ensure that every client enjoys a smooth, stress-free process. My approach is rooted in calm problem resolution, consistent follow-through, and professionalism, which has proven effective when working with diverse clients in high-volume, time-sensitive environments. My reputation for handling challenges with composure and maintaining high standards of service is supported by years of experience interacting with a range of clients and stakeholders.
Work History
Medical Laboratory Assistant
Shared Health
- Conducted blood draws from patients to facilitate accurate sample collection for testing.
- Assisted laboratory with triaging, accessioning, and processing of specimens to ensure efficient workflow.
- Maintained safe environment per professional and provincial guidelines, ensuring compliance with quality assurance programs and accreditation standards.
- Functions are conducted in accordance with the Mission and Values of Shared Health, current policies and procedures and applicable legislation.
Pre-Board Screening Officer
GardaWorld
- Protected air travellers by screening passengers, non-passengers, and their baggage using screening equipment while exhibiting vigilance and providing excellent customer service in a challenging environment.
- Ensured efficient and pleasant screening of passengers.
- Maintained flow of passengers to enhance efficiency.
- Acted as customer service ambassador, interacting with passengers and stakeholders professionally.
- Always follow aviation regulations and standard operating procedures.
- Report all incidents using established communication channels.
Sales Consultant
Dufresne Furniture and Appliances
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Upsold and closed customer sales by effectively communicating product benefits aligned with client needs, contributing to revenue growth.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Acquired new customer accounts through perseverance, targeted cold calling, and delivering exceptional service.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Listened to customers to understand needs and refer to optimal services.
- Cultivated relationships with existing customers through follow-up after sales to enhance satisfaction and loyalty.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Client Advisor
Royal Bank of Canada
- Interviewed clients to determine current income, expenses, insurance coverage and tax status.
- Counselled clients on financial matters, providing customized recommendations on investment opportunities and products based on individual needs and available assets.
- Recommended tailored strategies that aligned with clients' financial goals and objectives.
- Contacted prospective customers to present information and explain available services.
- Proposed targeted promotional strategies to enhance customer satisfaction and engagement with bank products and services.
- Ensured confidentiality of client information to maintain trust and comply with privacy regulations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Educational Assistant
Swan Valley School
- Engaged students through interactive activities to promote active learning.
- Instructed students on essential life skills for personal development.
- Implemented diverse strategies to enhance communication and learning.
- Created secure, supportive atmosphere to foster optimal learning conditions.
- Collaborated with educational professionals to enrich children's learning experiences.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
Health Care Aide
Parkland Regional Health Authority
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided primary resident care and assistance with daily living activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Identified physical, emotional, and symptomatic changes in patient conditions to ensure timely medical interventions.
- Monitored and documented client progress through detailed observations and conversations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained clean, organized environment to enhance client safety and satisfaction.
Cashier
Mafeking Lucky Dollar Store
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Checked customer identification to ensure compliance with age restrictions for alcohol and tobacco sales.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Worked closely with front-end staff to assist customers.
- Executed daily recovery tasks to ensure cleanliness and organization, enhancing customer experience.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members on cash register operation, stock procedures, and customer service best practices.
Education
Diploma - Medical Office Assistance
Robertson College
Winnipeg, MBDiploma - Comprehensive Health Care Aide
Assiniboine Community College
Brandon, MB05-1995
High School Diploma - undefined
Swan Valley Regional Secondary School
Swan River, MB06-1992
Skills
- Proficient in verbal and written communication
- Effective collaborator as well as independent worker
- Demonstrates empathy, respect, and compassion
- Skilled in managing tasks efficiently
- Available for varying work hours
- Independently motivated individual
- Adept at identifying and addressing challenges
- Expertise in customer relationship management
- Comprehensive knowledge of products and services
Timeline
Medical Laboratory Assistant
Shared Health
Pre-Board Screening Officer
GardaWorld
Sales Consultant
Dufresne Furniture and Appliances
Client Advisor
Royal Bank of Canada
Educational Assistant
Swan Valley School
Health Care Aide
Parkland Regional Health Authority
Cashier
Mafeking Lucky Dollar Store
Diploma - Comprehensive Health Care Aide
Assiniboine Community College
High School Diploma - undefined
Swan Valley Regional Secondary School
Diploma - Medical Office Assistance
Robertson College