Summary
Overview
Work History
Education
Skills
Timeline
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Dedra Dupont

Edmonton,AB

Summary

As a team player with over 20 years of customer service experience, who understands the importance of communication. I always arrive at work with a positive attitude, motivated and ready for any challenge.

Overview

19
19
years of professional experience

Work History

Personal Shopper

Instacart
11.2020 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Contacted customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support to ensure they receive the best possible service.
  • Delivered products in a timely manner.

Server

Q Cigar Room
09.2021 - 06.2022
  • Worked with POS system to place orders, and manage bills.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Recommended cigars and specialty drinks, as well as upselling products.
  • Supported colleagues during peak hours, fostering a collaborative work environment.

Server / Bartender

Homefire Grill
06.2005 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Serve private functions of 10-35 people (solo)
  • Update wine knowledge and details concerning dishes created by the chef.
  • General open and closing duties.

Retail Outside Sales Representative

Floform Countertops
01.2011 - 01.2014
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Built strong relationships with new and existing clients by
    assisting them in a professional and courteous manner.
  • Worked closely with sales managers and assisted
    showroom staff with sales to achieve sales and objectives.
  • Managed and organized a weekly schedule.
  • Prepared quotes and data entry.

Education

High School Diploma -

School of Hope
Vermilion, AB
2001

Skills

  • 10 yrs of Serving Experience
  • Promotion of Food & Beverage
  • Bartending & Wine Knowledge
  • Problem Solver
  • Attention to Detail
  • Team Player
  • Time Management
  • Conscientious

Timeline

Server

Q Cigar Room
09.2021 - 06.2022

Personal Shopper

Instacart
11.2020 - Current

Retail Outside Sales Representative

Floform Countertops
01.2011 - 01.2014

Server / Bartender

Homefire Grill
06.2005 - 06.2018

High School Diploma -

School of Hope

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Dedra Dupont