Dede Stephanie Kueviakoe
Toronto,ON
Overview
5
5
years of professional experience
Work History
Program Analyst
NTT
10.2022 - Current
- Responsible for analyzing and providing insights that help optimize and deliver data-driven recommendations to clients on a regular and ad-hoc basis.
- Analyzed program data to provide input for key decision making and strategic planning.
- Helped solve diverse program problems with in-depth analysis.
Senior Benefits Services Representative (OTIP)
NTT
01.2021 - 10.2022
- Delivered efficient customer service by leveraging extensive knowledge of products/services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sales Associate
Castorama
04.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Handled over 20 customer inquiries per day
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Arts - Economics
Laurentian University
Greater Sudbury, ON05.2022
Bachelor of Arts - Economics & Management
Université Lumière Lyon 2
France06.2020
Skills
- Business Insights Data Analysis
- Analytical Critical Thinking Problem Solving
- PowerBI SQL Tableau
- Natural Language Processing (NLP)
Languages
Fluent in French and English | Conversational proficiency in Spanish
Additional Information
Technical Skills: PowerBI, SQL, MS Office Suite, R, Eviews
Project: Used PowerBI as a visualization tool to showcase relevant information extracted from a Survey on Data Professionals: https://github.com/Stephkue/PowerBI | Writing a code for a game using Pascal programming language in my first year of university
Certifications: Data Analytics by Google (in progress) | Certificate of bilingualism (completed)
Timeline
Program Analyst
NTT
10.2022 - Current
Senior Benefits Services Representative (OTIP)
NTT
01.2021 - 10.2022
Sales Associate
Castorama
04.2019 - 08.2019
Bachelor of Arts - Economics
Laurentian University
Bachelor of Arts - Economics & Management
Université Lumière Lyon 2
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