Ritesh Patel

Ace IT detective, sleuthing through tech mysteries to diagnose, troubleshoot, and resolve issues, then debriefing end-users with clear, concise solutions. Managed accounts like a pro, deployed and recovered end-user devices, and strictly adhered to security protocols. Fearlessly faced deskside challenges, squashing software and hardware conundrums, all while thriving in an integrated support environment and zipping through 25 IT tickets daily like a champ!

Delighted customers as a tech maestro, installing, upgrading, and maintaining their voice, data, wireless, video, and IP solutions like a pro. Expertly directed installation and maintenance of customer premises and networks, and weaved my way through rural communities, handling telephone, coaxial, and fiber optic cables. Smoothly resolved customer complaints, restored service with a smile, and kept a keen eye on damaged facilities, ensuring tip-top condition!"

Mastered the art of hardware and software maintenance, trained managers and employees in device know-how, provided seamless remote support to merchants, and managed IDs, passwords, and tickets with finesse. Skillfully ordered equipment and software, executed mass deployments for high-level clients, and built lasting customer relationships through top-notch service.