Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Declan McQuade-Crangle

London,ON

Summary

Dynamic retail professional with a proven track record at Sales, excelling in customer service and cash handling. Recognized for consistently meeting sales quotas and enhancing customer satisfaction through relationship building. Skilled in training and mentoring teams, fostering a collaborative environment that drives performance and operational efficiency.

Overview

4
4
years of professional experience

Work History

Key Holder

Stag Shop
11.2023 - Current
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Engaged with local community through events, enhancing store's reputation and customer base.

Key Holder

Tokyo Smoke
08.2021 - Current
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Assistant Store Manager

Little Caesars
08.2021 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Oakridge High School
London, ON
07-2020

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Team training and development
  • Loss prevention
  • Sales quotas
  • Multitasking and prioritizing
  • Relationship building
  • Critical thinking

Languages

English
Native or Bilingual

Timeline

Key Holder

Stag Shop
11.2023 - Current

Key Holder

Tokyo Smoke
08.2021 - Current

Assistant Store Manager

Little Caesars
08.2021 - 11.2023

High School Diploma -

Oakridge High School

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Declan McQuade-Crangle