Dechen Wangmo
Burnaby
Summary
Dedicated professional with a strong background in housekeeping at Druk Hotel, excelling in room sanitation and guest satisfaction. Proven ability to collaborate effectively with teams, ensuring timely room turnovers and maintaining a spotless environment. Skilled in chemical safety and time management, enhancing operational efficiency and guest experiences.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
13
13
years of professional experience
Work History
Housekeeper
Druk Hotel
02.2021 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Back of House Worker
Hotel AV
12.2018 - 12.2020
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Completed daily prep work efficiently, ensuring all ingredients were ready for use during busy meal service periods.
- Provided support during special events such as catering functions or large group reservations, ensuring smooth operations and exceptional service delivery.
- Trained new back of house staff members, promoting a culture of teamwork and continuous improvement within the kitchen team.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
Sales Associate
M.H. Alshaya Co. W.L.L
04.2015 - 08.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Assistant Accountant
Kuengaling Travels
08.2011 - 02.2015
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Prepared accurate financial statements for management review, aiding in informed decision-making processes.
- Assisted in budget preparation, enabling better financial planning and resource allocation.
Education
BBA - Business Administration And Management
Patrician College Of Arts And Science
Madrass University, INDIA04-2011
Skills
- Time management
- Team collaboration
- Guest satisfaction
- Customer service
- Attention to detail
- Teamwork
Languages
English
Professional Working
Certificate of Excellence
Received the Certificate of Excellence from my college (Patrician College of Arts and Science) for securing the highest marks in different subjects
Timeline
Housekeeper
Druk Hotel
02.2021 - 06.2024
Back of House Worker
Hotel AV
12.2018 - 12.2020
Sales Associate
M.H. Alshaya Co. W.L.L
04.2015 - 08.2018
Assistant Accountant
Kuengaling Travels
08.2011 - 02.2015
BBA - Business Administration And Management
Patrician College Of Arts And Science
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