Dechen Pelden
New Westminster
Summary
Experienced in front desk management, excelling at providing professional customer service and efficiently handling inquiries. Expertise includes scheduling meetings, managing correspondence, and maintaining organized records. Highly proficient in administrative support, including document preparation, data entry, and office coordination. Strong multitasking, problem-solving, and confidentiality skills dedicated to supporting smooth operations and ensuring team success.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Tashi Commercial Ltd.
12.2018 - 01.2024
- Exceptional Customer Service: Warmly greeted and assisted visitors, ensuring a welcoming and professional environment
- Front Desk Management: Oversaw daily front desk operations, maintaining efficiency and professionalism
- Communication & Interpersonal Skills: Answered and directed phone calls, emails, and in-person inquiries with clarity and professionalism
- Appointment & Calendar Management: Scheduled, coordinated, and confirmed meetings and appointments to optimize workflow
- Administrative Support: Assisted in preparing reports, presentations, and document management for seamless office operations
- Mail & Package Handling: Managed incoming and outgoing correspondence, ensuring timely delivery and organization
- Multitasking & Organizational Skills: Effectively handled multiple tasks, from data entry to office coordination, ensuring efficiency
- Office Coordination: Supported administrative staff, managed office activities, and facilitated smooth daily operations
- Problem-Solving & Adaptability: Quickly addressed and resolved inquiries or challenges to maintain high service standards
- Professional & Organized Environment: Maintained a clean, organized reception area, reinforcing a positive company image
Receptionist Assistant
Tashi Commercial Ltd.
07.2017 - 12.2018
- Front Desk Management: Greeted visitors and handled inquiries professionally
- Communication & Coordination: Managed calls, emails, and correspondence efficiently
- Scheduling & Calendar Management: Organized meetings and appointments for smooth operations
- Administrative Support: Assisted with data entry, document management, and reports
- Mail & Package Handling: Managed incoming and outgoing correspondence
- Office Organization: Maintained a clean and structured workspace
- Records Management: Updated and organized files for easy access
- Multitasking & Problem-Solving: Handled various tasks efficiently under pressure
- Confidentiality & Professionalism: Managed sensitive information with discretion
- Team Support: Assisted staff and management with daily operations
Education
MBA -
University Canada West
03.2025
Skills
- Highly organized and personable receptionist with five years of experience overseeing front desk operations
- Delivering outstanding customer service
- Ensuring seamless office administration
- Adept at managing schedules, handling inquiries, and maintaining a welcoming and professional environment
- Skilled in multitasking, problem-solving, and optimizing office workflows to enhance efficiency
Languages
English
Native or Bilingual
Hindi
Limited Working
Nepali
Full Professional
Thai
Elementary
Korean
Elementary
Timeline
Administrative Clerk
Tashi Commercial Ltd.
12.2018 - 01.2024
Receptionist Assistant
Tashi Commercial Ltd.
07.2017 - 12.2018
MBA -
University Canada West
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