Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dechen Bhutia

Toronto,ON

Summary

Over 9 years of B2b and B2C in Professional Sales environment and customer service, with skilled data entry expertise and a QuickBooks certification. Skilled in accuracy, account management, and delivering exceptional client support in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

Danish Pastry House
11.2023 - Current
  • Improved customer retention rates by 90%, creating loyalty programs that incentivized repeat business.
  • Enhanced profitability by 20%, developing pipelines utilizing marketing and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Launched new products successfully by strategizing their promotion and coordinating launch events.
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.

Communication Sales Marketing

Bell Internet
12.2021 - 07.2023
  • Promoted Bell vs. competitor services by explaining coverage advantages and pricing tiers
  • Achieved 120% of monthly sales targets for three consecutive quarters
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.

Assistant Sales Manager

Glentel Wirelesswave
09.2018 - 05.2021
  • Collaborated with the marketing team to implement in-store promotions and upselling strategies, increasing accessory sales by 18%.
  • Resolved customer concerns efficiently, contributing to a 92% customer satisfaction rating.
  • Consistently exceeded monthly targets by selling mobile phones, Bell/Rogers Internet packages, and device protection plans.
  • Assisted in managing a team of 10+ sales associates, driving monthly sales targets of mobile phones, accessories, and wireless plans.

Data Entry Specialist

Hudson's Bay Company, HBC
07.2016 - 11.2017
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained files, records, and chronologies of entry activities.
  • Verified data files prior to entry to maintain high data accuracy.
  • Checked for accuracy by verifying data and records.
  • Utilized techniques for increasing data entry speed.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Conducted audits of existing data entry processes.

Education

Certificate - Accounting And Bookkeeping

Coursera
Online
08-2025

Post-Graduate Certificate - Digital Marketing And Accounting

Lambton College of Applied Arts And Technology
Sarnia, None
06-2018

Master of Arts - Digital Communications And Media

St Xavier's University
Kolkata, India
08-2015

Skills

  • Sales strategy development
  • Coaching and mentoring
  • CRM software expertise
  • Cold calling
  • Customer retention strategies
  • Staff recruitment
  • Brand marketing
  • Customer order management
  • Data analytics
  • Data Entry & Accuracy
  • SAP, Quickbooks
  • Excel, Typing speed, Sales Skills

Languages

Hindi
Full Professional
English
Full Professional
Nepali
Full Professional

Certification

  • Bookkeeping Basics - Inuit (QuickBooks)

https://coursera.org/share/604c8845b09352ee8eae234450ed0f33


  • Assets in Accounting- Inuit (QuickBooks)

https://coursera.org/share/37596c69c68fc7a62d114d376d119c19


  • Digital Marketing & E-Commerce - Google

https://coursera.org/share/70018101fcce9edfe0a3f0c8e256160e

Timeline

Manager, Sales and Customer Support

Danish Pastry House
11.2023 - Current

Communication Sales Marketing

Bell Internet
12.2021 - 07.2023

Assistant Sales Manager

Glentel Wirelesswave
09.2018 - 05.2021

Data Entry Specialist

Hudson's Bay Company, HBC
07.2016 - 11.2017

Certificate - Accounting And Bookkeeping

Coursera

Post-Graduate Certificate - Digital Marketing And Accounting

Lambton College of Applied Arts And Technology

Master of Arts - Digital Communications And Media

St Xavier's University

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Dechen Bhutia