Dechen Bhutia
Entry Level Marketing & Data Entry
Summary
Detail-oriented and tech-savvy professional with a strong foundation in marketing principles and data management. Skilled in organizing, analyzing, and presenting data to support business goals. Quick learner with a sharp eye for accuracy and a passion for helping brands grow through smart, data-driven decisions. Eager to bring a proactive attitude and fresh perspective to an entry-level role.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager
Danish Pastry House
12.2023 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
Sales Expert/Customer Service Representative
Nordia Inc./Bell
08.2022 - 02.2024
- Consistently exceeded sales quotas by 62% through effective client engagement and needs-based selling.
- Enhanced customer satisfaction ratings by 90% by resolving inquiries swiftly, and proactively addressing issues.
- Trained and mentored a team of eight representatives, driving a 70% increase in overall team performance.
- Collaborated with marketing team members to develop promotional materials.
Operational and Store Manager
Prairie Boy
06.2021 - 11.2022
- Prepared monthly reports on sales figures, expenses, profits.
- Reduced operational costs by 30% through the process of resource management improvements and constant inventory checks.
- Managed a team of nine associates with our back and front teams.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Sales Associate Specialist
Glentel Wireless Wave
05.2020 - 04.2021
- Advertised and marketed mobile phones, latest gadgets, phone plans, and accessories.
- Created personal goals and targets, achieving a realistic 25% upgrade.
- Created a customer-friendly and reliable environment, achieving a 97% client retention.
- Cold and warm calls with 95% positive sales.
- Developed relationships with existing customers through follow-up calls or emails.
Sales and Merchandise Associate
Victoria's Secret & PINK
09.2017 - 01.2021
- Eighteen percent of assisted clients were signed to our loyalty access.
- Sold promotional items upon asking for suggestions.
- The weekly target was achieved by 25%.
- Maintained merchandise displays, and ensured store appearance to brand standards.
- Utilized my excellent communication and organizational skills to achieve daily target goals.
E-Commerce Product Data Entry Specialist
Hudson's Bay
06.2016 - 09.2017
- Worked with the team members to streamline the data entry process, resulting in a 20% increase in efficiency.
- Large volumes of data were processed, organized, and sorted during holiday hours, with a high level of diligence and accuracy.
- Extracted and transformed data from sources, using Excel spreadsheets, and SQL.
- Used web analytics tools to track changes in website traffic due to new products being added.
- Ensured that all e-commerce websites were up-to-date with current product information.
Education
Certificate of Technical Studies - Data Analytics
Toronto Metropolitan University
Toronto, None 05.2001 -
Post-Graduate Certificate - Marketing Management & Professional Sales
Lambton College of Applied Arts And Technology
Toronto 05.2001 -
Master of Arts - Sociology, Communication Skills
St Xavier's University
Kolkata, India 05.2001 -
Skills
- Typing speed and accuracy
- Operations management
- Team leadership
- Cost reduction
- Proficiency in Microsoft Excel and Word
- Lead generation
- Decision-making
- SAP, Triad, Siebel CRM
- Data cleaning
- Cross-functional team leadership
- Confidentiality handling
- Fast learner
Timeline
Assistant Manager
Danish Pastry House
12.2023 - Current
Sales Expert/Customer Service Representative
Nordia Inc./Bell
08.2022 - 02.2024
Operational and Store Manager
Prairie Boy
06.2021 - 11.2022
Sales Associate Specialist
Glentel Wireless Wave
05.2020 - 04.2021
Sales and Merchandise Associate
Victoria's Secret & PINK
09.2017 - 01.2021
E-Commerce Product Data Entry Specialist
Hudson's Bay
06.2016 - 09.2017
Certificate of Technical Studies - Data Analytics
Toronto Metropolitan University
05.2001 -
Post-Graduate Certificate - Marketing Management & Professional Sales
Lambton College of Applied Arts And Technology
05.2001 -
Master of Arts - Sociology, Communication Skills
St Xavier's University
05.2001 -
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