Dechen Bhutia
Toronto,ON
Summary
Proven leader and strategic thinker, adept in sales monitoring and problem-solving, I significantly boosted sales at my previous jobs by implementing innovative strategies. With expertise in MS Excel and a knack for B2B sales, my approach consistently enhances team performance and drives business growth, showcasing a blend of analytical prowess and dynamic leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Danish Pastry House
Toronto, Ontario
12.2023 - Current
- Monitored store sales and dashboards, employee attendance records, and timekeeping information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
Sales and Marketing Representative
Bell Inc
Toronto, Ontario
02.2021 - 10.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Sales
- Maintained accurate records of all sales activities using CRM software.
- Developed and implemented marketing strategies to drive sales growth.
Store Manager
Prairie Boy Bread
Toronto, Ontario
05.2020 - 10.2021
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained quality check of inventories and products.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Identified opportunities for cost savings through waste reduction initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Sales Associate
Glentel co/ Wireless Wave
Toronto, Ontario
03.2018 - 02.2020
- Worked with fellow sales team members to achieve group targets.
- Processed transactions using a point-of-sale system.
- Conducted 12 to 15 daily outbound calls to potential customers.
- Effectively pitched products/services, handled objections, and closed sales with a conversion rate of 8%.
- Adhered to company initiatives and achieved established goals.
- Developed promotional strategies to increase sales volume.
- Described merchandise and explained use, operation and care.
Assistant Retail Store Manager
Jules Patisserie
09.2017 - 11.2019
- Evaluated customer satisfaction surveys regularly to gain insight into customer needs and preferences.
- Trained staff to have extensive product knowledge and upselling skills.
- Communicated with patrons to offer friendly service and determine needs.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Processed sales transactions via cash register and telephone orders.
- Delegated work to staff, setting priorities and goals.
- Identified ways to reduce operational costs while ensuring quality standards were met.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
Data Entry Intern
Hudson's Bay Co
Toronto, Ontario
04.2018 - 08.2018
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Updated existing spreadsheet records by adding new entries as required.
- Generated statistical reports from collected data for analysis purposes.
- Compiled data from source documents prior to data entry.
- Identified problems and errors associated with entered records and notified supervisor immediately when needed.
Retail Sales Associate/Merchandiser
Victoria's Secret
Toronto, Ontario
10.2016 - 07.2017
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Computed purchases and received and processed cash or credit payment.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Education
Certificate of Technical Studies - Big Data Analytics
Toronto Metropolitan University
Toronto, None10-2025
MBA - Marketing Management
Lambton College of Applied Arts And Technology
Toronto, ON04-2018
Skills
- Sales monitoring
- Budget assistance
- Promotional planning
- Sales reporting
- Strategic thinking
- Problem-solving
- Process mapping
- R programming
- MS Excel
- Sales & Marketing
- B2B sales
- Data entry
- Email management
Certification
- Foundations of Digital Marketing and E-Commerce.
Timeline
Assistant Manager
Danish Pastry House
12.2023 - Current
Sales and Marketing Representative
Bell Inc
02.2021 - 10.2022
Store Manager
Prairie Boy Bread
05.2020 - 10.2021
Data Entry Intern
Hudson's Bay Co
04.2018 - 08.2018
Sales Associate
Glentel co/ Wireless Wave
03.2018 - 02.2020
Assistant Retail Store Manager
Jules Patisserie
09.2017 - 11.2019
Retail Sales Associate/Merchandiser
Victoria's Secret
10.2016 - 07.2017
Certificate of Technical Studies - Big Data Analytics
Toronto Metropolitan University
MBA - Marketing Management
Lambton College of Applied Arts And Technology
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