Dechen Bhutia
Toronto,ON
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager/Barista
Jules Patisserie
01.2019 - 10.2023
- Supervised and evaluated 5 baristas/staffs, front of house
- Managed daily operations, including wholesale, cash handling, training, food and beverage preparations, customer service
- Pricing and budgeting for store and wholesale items and produce
- Daily inventory and sales reports to monitor cash flow and profitability using POS
- Resolved escalated customer issues and ensured overall satisfaction
Merchandising Assistant Store Manager/Barista
Prairie Boy
05.2020 - 09.2021
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Completed monthly profit and loss performance reports.
- Reduced costs by doing weekly check on the inventory FOH and BOH.
- Making sure the store is always clean and up-to-date.
Sales Representative
Victoria Secret
08.2017 - 05.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Met 25% target by obtaining new customers memberships and sales
- Engaged and educated customers and familiarizing products to them.
- Resolved customers issues in person and over the phone.
Customer Service Representative Team Lead
Booster Juice
03.2015 - 08.2017
- Handled day-to-day customer contact via phones, faxes.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Retail Sales Assistant
Promod
06.2014 - 10.2016
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Post Graduate - Marketing Management And Professional Sales
Lambton College of Applied Arts And Technology
Toronto, ON04.2018
Bachelor of Arts - Sociology
St Xavier’s College
Kolkata, IN03.2015
Skills
- Cost Control
- POS Systems Operations
- Sales Expertise
- Staff Management
- Customer Relations
- Strategic Merchandising
- Verbal and Written Communication
- Database Management
- Retail Operations
- Team-Building Exercises
- Budget Controls
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Timeline
Merchandising Assistant Store Manager/Barista
Prairie Boy
05.2020 - 09.2021
Assistant Store Manager/Barista
Jules Patisserie
01.2019 - 10.2023
Sales Representative
Victoria Secret
08.2017 - 05.2019
Customer Service Representative Team Lead
Booster Juice
03.2015 - 08.2017
Retail Sales Assistant
Promod
06.2014 - 10.2016
Post Graduate - Marketing Management And Professional Sales
Lambton College of Applied Arts And Technology
Bachelor of Arts - Sociology
St Xavier’s College
Similar Profiles
Marie-Laure CallewaertMarie-Laure Callewaert
Infirmière de bloc opératoire at Institut Jules BordetInfirmière de bloc opératoire at Institut Jules Bordet
Julia (Jules) LangloisJulia (Jules) Langlois
Founder and CPT at Embody Her by JulesFounder and CPT at Embody Her by Jules
Lucas PerretLucas Perret
Directeur Adjoint at Les comptoirs d'Alice et JulesDirecteur Adjoint at Les comptoirs d'Alice et Jules