Dechen Bhutia
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Expert/Marketing Management
Nordia Inc
08.2022 - 05.2023
- Able to identify customer needs and develop solutions to meet those need
- Perform daily analytical validations on SOP and Blueprint software acquired by clients
- Cold and warm calling, target 95% customer retention
- Managed 160+ client's confidential files and portfolios ( mostly bills)
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate Specialist
Glentel Co
05.2020 - 10.2022
- Advertised & Marketed Mobile Phones, Phone Plans, Accessories
- Created personal goals and targets, achieving realistic 25% upgrade
- Created customer friendly and loyal reliable environment, achieving 95% client retention
- Provided full understanding solutions
- Participated in product demonstrations to increases interest and sales
- Collaborated with team to achieve target goals
Assistant Store Manager/Barista
Jules Patisserie
01.2019 - 09.2022
- Supervised a staff of 4 baristas and backhand kitchen staffs
- Managed daily operations, including wholesale, cash handling, training, food and beverage preparations, customer service
- Pricing and budgeting for store and wholesale items and products
- Implemented daily inventory and sales reports to monitor cash flow and profitability using POS
- Trained new staff members in coffee making, customer service, and product knowledge, Keyholder duties
Sales Associate Specialist
Victoria's Secret & PINK
09.2018 - 04.2021
- Signed 18% of assisted clients to our loyalty access
- Sold promotional items, upon asking for suggestion
- Weekly target achieved by 25%
- Maintained merchandise displays and ensured store appearance to company standards
- Utilized excellent communication and organizational skills to achieve daily target goals
Customer Service/Guest Experience Leader
McDonald's Restaurant
09.2015 - 08.2018
- Trained new team members on customer service skills and store policies
- Resolved customer complaints in a timely and professional manner
- Greeted customers with friendly greetings and quick, efficient service
- Maintained a positive environment with clients and team members
Data Entry Specialist
Hudson's Bay Company, HBC
06.2017 - 09.2017
- Worked with team members to streamline data entry process, 20% increase in efficiency
- Large volume data processed, organized, sorted, relevant edits with high level accuracy
- Extracted and transformed data from sources, using spreadsheets, SQL
Education
Post Graduate - Marketing Management & Professional Sales
Lambton College of Applied Arts And Technology
Toronto, ON05.2018
Skills
Technical Skills:
Language : Excel, Office, SQL, PPS, Apps, Blueprint, Siebel CRM, Class, SAP, Triad
Social : Adobe, Wordpress, Tiktok analytics, Canva, Lightroom
- Sales Expertise
- Market Research
- SAP CRM
- POS Inventory System Operation
- Interpersonal Communication Skills
- Strategic Networking
Languages
Timeline
Sales Expert/Marketing Management
Nordia Inc
08.2022 - 05.2023
Sales Associate Specialist
Glentel Co
05.2020 - 10.2022
Assistant Store Manager/Barista
Jules Patisserie
01.2019 - 09.2022
Sales Associate Specialist
Victoria's Secret & PINK
09.2018 - 04.2021
Data Entry Specialist
Hudson's Bay Company, HBC
06.2017 - 09.2017
Customer Service/Guest Experience Leader
McDonald's Restaurant
09.2015 - 08.2018
Post Graduate - Marketing Management & Professional Sales
Lambton College of Applied Arts And Technology
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