DeChase Shephard
Rancho Cucamonga
Summary
Passionate candidate with a positive attitude committed to delivering exceptional customer service and exceeding sales goals seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Outbound Sales Specialist
First American Home Warranty
01.2024 - Current
- Exceeded first year sales goal and achieved 103% to goal
- Make over 200 outbound calls daily in addition to occasional inbound calls from customers returning calls and email requests
- Ask relevant discovery questions to assist customers with selecting a suitable home warranty coverage plan
- Educate customers on home warranty product and service benefits, explaining features and answering questions
- Utilize sales techniques to build customer interest and close sales
- Overcome objections using friendly, persuasive strategies
- Documented customer interactions and transactions, maintaining accurate records of all dealings
- Promote business and increase revenue by asking for additional properties and referrals
Inside Sales Representative
Rentokil Terminex
03.2020 - 01.2024
- Achieved $655,699 in revenue and exceeded the Baseline Sale Target of $637,219 in 2022
- Effectively manage over 50 inbound and outbound sales calls daily in addition to occasional email requests
- Identify appropriate solutions using a consultative selling approach and offer multiple lines of business including pest control, mosquito, and termite control
- Schedule inspections for outside sales representatives and commercial properties for business development
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential
- Set up new accounts, established customer credit, and set up payment methods
- Use multiple CRM software to maintain detailed contact logs, account records and schedule services
New Hire Sales Trainer
Personnel Concepts
06.2011 - 03.2020
- Began as an Inside Sales Representative, was promoted to Sales Coach, and then New Hire Sales Trainer
- Facilitated new hire sales training for Sales Representatives, Customer Service Representatives, and Account Executives for all compliance products, subscriptions, and materials, sold across all channels
- Worked with the Director of Sales to reduce training time by 1 week by simplifying product offers which also resulted in increased comprehension during the initial training phase
- Provided coaching and mentoring to employees during the New Hire ramp-up period
- Conducted ongoing sales skills training and cross-sell training
- Assisted with new employee onboarding
- Delivered training sessions via PowerPoint and printed training materials
- Evaluated the success of the training program, demonstrated by test scores and sales order completion, and recommended improvements to upper management to enhance effectiveness
- Reviewed and edited all training materials for accuracy and company policy compliance
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
Sales + Service Representative
Smith + Noble Windoware
11.2009 - 03.2011
- Followed up with customers about issues and completed return or repair paperwork to maintain high standards of customer service
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Described windoware products and interior decorating services to customers, thoroughly explaining details and care of merchandise
- Processed invoices and mailed documentation to clients
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Provided basic technical support for clients on wide range of company products
Education
Associate of Science - Business Administration And Management
Riverside City College
Riverside, CAHigh School Diploma -
Don Antonio Lugo High School
Chino, CA06.2005
Skills
- Customer service oriented
- Strong Interpersonal and Communication Skills
- B2B and B2C sales background
- Consultative and persuasive selling experience
- Proficient in Word and Outlook
- Salesforce and SAP experience
- Relationship building
- Expertise in Cold Calling
Certification
Structural Pest Control Board Licensee, Branch 2, Western Exterminator - May 25, 2021 - June 30, 2026
Timeline
Outbound Sales Specialist
First American Home Warranty
01.2024 - Current
Inside Sales Representative
Rentokil Terminex
03.2020 - 01.2024
New Hire Sales Trainer
Personnel Concepts
06.2011 - 03.2020
Sales + Service Representative
Smith + Noble Windoware
11.2009 - 03.2011
Associate of Science - Business Administration And Management
Riverside City College
High School Diploma -
Don Antonio Lugo High School
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