Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Deborah Van Chesteing

Brossard

Summary

Professional in the retail sector for over 20 years, I have developed expertise in supervision, personnel management and customer service. I am motivated to be active in a dynamic team, considering my adaptability to change and my ability in communications. I consider myself to be a person of integrity and with a lot of interpersonal skills that places customer service at the heart of my priorities. I meets the needs of my clients and my team with commitment and rigor. I enjoy using my analytical and organizational skills to find concrete solutions to the challenges that arise. So, I am convinced with my professional experiences and my personality, I would be a great asset to your organization. I am looking for a full-time position. I have a nice flexibility of day/evening and weekend schedule.

Overview

30
30
years of professional experience

Work History

District Manager

Stokes Inc.
04.2019 - Current
  • Supervise the operations and performance of a large territory (radius of 200 km 15 to 18 stores) including a team of 80 to 100 employees with annual sales of $6.2 million.
  • Weekly meeting with store management of my district and ensure the achievement of objectives, the quality of service and a good moral within the team.
  • Analyze and administer weekly sales reports and (KPI's).
  • Ensure that all branches operate in compliance with
    company standards and values, visual presentation, as well all company policies and procedures.
  • Guide and help managers solve problems in areas such as: Human Resources, Sales and Operations and Customer Service with an empathetic approach to solve conflicts.
  • Manage all operational activities of the branches,
    employee development, merchandising activities, recruitment, hiring process, staff training, openings and closures of branches.
  • Administrative and HR follow-up of staff: schedules, validation of hours, budgets, payroll, leave, employee promotions and disciplinary warnings.
  • Communicate with management all relevant information from Head Office.

District Manager

The Face Shop / Fruits & Passion
05.2018 - 04.2019
  • Field coaching of managers to help them develop
    their skills and improve sales results within my District.
  • Activity monitoring, analysis of reports and key performance indicators.
  • Action plans to maximize sales by building customer loyalty, coaching, sales techniques and motivation of sales associates.
  • Regular inspection of stores and ensures compliance with the company, visuals, company uniforms, cleanliness of the premises.
  • Validation of applications for future recruitments and supervision of hiring.
  • Management of inventories, expenses and losses.

Shop Manager

The Face Shop / Fruits & Passion
11.2015 - 05.2018
  • Responsible for the opening of the new store The Face Shop (Korean Brand) at Quartier DIX30 as well as the opening of Fruits & Passion at Galeries d'Anjou.
  • Personnel management (hiring, training, team development to meet the expectations of the company, employee retention, employee performance evaluation).
  • Lead and motivate the team of sales consultants in achieving objectives.
  • Maintain the brand image through quality customer service.
  • Financial management (maximization of sales, schedules, loss prevention etc.).
  • Ensure visual plans as well as marketing guidelines are properly executed.

Shop Manager

The Body Shop (L'Oreal Canada)
11.2002 - 08.2015
  • Lead the various stages of proper operational management in the store.
  • Get the requested sales results and manage in-store tasks and motivate staff to meet sales targets.
  • Listen and suggest products to customers according to their needs.
  • Respect visual plans and use good judgment for placement of products to get the best sales.
  • Provide clear leadership: analyzing, solving problems and strategy support.
  • Recruit and train staff.
  • Control store inventory, loss prevention, reduce losses.
  • Enforce company policies, procedures and standards.

Assistant Vice-President

Annabelle & Caroline Cosmetics Ltd.
06.1993 - 12.1996
  • Consultant in products, research and development, buyer.
  • Assist the Vice-President in sales negotiations with large retail chains.
  • Presentation in front of the pharmaceutical banners for the Cosmetics Dept. provide product information.
  • Budget management, reports production.
  • Sales of cosmetics for the private line, meeting with different beauticians to demonstrate the products, sales and orders.
  • Assist representatives in their functions.

Education

High School Diploma -

École Secondaire Antoine-Brossard
Brossard, QC

Skills

  • Interpersonal skills
  • Resilience, stress management and adaptability
  • Time and priority management
  • Leadership and initiative
  • Ability to communicate tactfully and with diplomacy
  • Proactivity and problem solving
  • Professionalism and work ethic
  • Teamwork and a positive attitude
  • Versatile and autonomous
  • Empathetic listening skills
  • Patient and persevering
  • Charisma and self-confidence

Additional Information

  • Fully bilingual
  • Participation in multiple congresses and internal training to improve customer service approach,
    promote sales and personnel management.
  • Professional sales skills course (Sun Life of Canada).
  • Makeup Artist course (John Casablancas Institute).

Timeline

District Manager

Stokes Inc.
04.2019 - Current

District Manager

The Face Shop / Fruits & Passion
05.2018 - 04.2019

Shop Manager

The Face Shop / Fruits & Passion
11.2015 - 05.2018

Shop Manager

The Body Shop (L'Oreal Canada)
11.2002 - 08.2015

Assistant Vice-President

Annabelle & Caroline Cosmetics Ltd.
06.1993 - 12.1996

High School Diploma -

École Secondaire Antoine-Brossard

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Deborah Van Chesteing