Summary
Overview
Work History
Education
Skills
Timeline
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Debra Zamora

Hesperia

Summary

I am a Human Resources professional with over 10 years of progressive experience in employee relations, full-cycle recruitment, risk management, and HR compliance across both public and private sectors. Proven ability to lead HR teams, support executive leadership, and manage complex workplace issues including investigations, leave administration, and benefits coordination. Strong knowledge of employment law (FMLA, ADA, FEHA, CFRA), classification, and compensation, with a demonstrated track record of streamlining processes, enhancing employee engagement, and aligning HR practices with organizational goals. I am experienced in managing cross-functional initiatives, facilitating training, and fostering productive workplace environments through a collaborative and solution-oriented approach.

Overview

18
18
years of professional experience

Work History

Human Resources Specialist

City of Hesperia
02.2024 - Current
  • Partnered with department heads and senior leaders to align HR strategies with organizational goals, advising on recruitment, classification, and workforce planning to support long-term talent development.
  • Advised managers on complex employee relations issues including disciplinary actions, grievance resolution, and performance improvement plans, ensuring consistent application of policies and legal compliance.
  • Conducted internal investigations involving employee complaints, harassment claims, and policy violations, compiled evidence, prepared reports, and recommended corrective actions in coordination with legal and third-party advisors.
  • Facilitated new hire orientations, ongoing compliance trainings, and benefit education sessions to promote employee engagement, compliance, and organizational alignment.
  • Administered full-cycle recruitment and selection processes for city-wide vacancies, designing exams, coordinating interviews, and managing candidate communications in compliance with public sector rules.
  • Served as HR liaison to multiple departments, responding to leadership needs regarding performance management, training, compensation planning, and risk mitigation.
  • Partnered with Finance and third-party administrators to coordinate employee benefit and retirement programs, including health, life, FSA, and CalPERS, and ensuring regulatory compliance.
  • Developed and maintained risk management practices including workers’ compensation claims tracking, safety trainings, insurance audits, and liability mitigation for city programs and vendors.
  • Advised supervisors and department heads on leave policies, ADA accommodations, and employee wellness issues; ensured legal compliance with FMLA, CFRA, and ADA/FEHA guidelines.
  • Process personnel transactions including hires, promotions, salary adjustments, and terminations; collaborate with Payroll to ensure accurate implementation.
  • Ensure risk compliance by reviewing insurance certificates, verifying vendor adherence to city requirements, and managing insurance needs for special events and contractors.

Human Resources Supervisor

Stater Bros.
10.2020 - 02.2024
  • Managed a team of 14 HR professionals (Generalists, Specialist, Coordinators), delivering comprehensive HR service to a workforce of over 18, 000 employees across multiple departments and locations .
  • Oversee recruiting efforts for all new employees, participate in career fairs, engaging the public and speaking to highlights and benefits of employment with the company.
  • Work with team members to conduct interviews, take notes and make proper assessment for recommendations of employment within the company or department specific.
  • Hire and onboard employees, ensure all training, forms, and legal documents are completed accurately
  • Ensure pay scales are up to date, as well as verifying the current rate of pay in multiple systems
  • Collaborated a lead project to successfully update multiple systems to provide a streamline process to store information more efficiently
  • Oversee leave management in relation to internal employees, review medical forms, doctor notes, make proper assessments and determine accommodations required. Follow up with medical professional as needed.
  • Ensure all interactions with the external parties (public and law), regarding employment verification are conducted professionally, with accuracy and with required time frame.
  • Manage time off accruals for department.
  • Maintain and adhere company policies, procedures and compliances with local, state, and federal regulations.
  • Partner with the safety team to ensure all proper protocols are being met
  • Provide support and up to date information for annual open enrollment processes.

Human Resources Assistant

Stater Bros.
04.2017 - 10.2020
  • Manage and maintain all unemployment claims. Conduct interviews, of all parties involved (Managers, Employees and State of California), capture and maintain accurate and detailed documentation/ records of all information that pertains to the claim.
  • Conduct investigations pertaining to terminations and resignations in relation to unemployment. Gather data and submit reports to appropriate department.
  • Work collaboratively with the State of California (EDD) on cases regarding unemployment benefits paid to an individual.
  • Represent company (Stater Bros.) at unemployment benefit hearings and effectively communicate with diverse personalities. Review and discuss mediation process with administrative law judge and/ or individual and union representative.
  • Formulate and file an Appeal with the Board of Sacramento, if decision from hearing was no found suitable for Stater Bros. Company. Clearly and concisely communicate findings and actions taken with pertinent parties.
  • Perform various administrative duties such as gathering necessary documentation for proper processing, schedule individuals for unemployment hearings, handle all inbound calls while prioritizing according to level of urgency and respond to all necessary emails.
  • Manage employee database, which includes data entry of background information and all personal information regarding present and past employees, while adhering to privacy policies.
  • Maintain professional and effective working relationship with multiple parties at all levels, while addressing matters to sensitive and confidential cases, ensuring to maintain and abide by corporate policies.
  • Conduct new hire orientations, which includes reviewing policies, expectations, rules and regulations, state laws, process drug screenings and final collection and review of documentation necessary for employment within the company.
  • Oversee recruitment activities at various schools (high schools and colleges), provide details to selection process answer questions and provide guidance on being a successful candidate.

Liability Insurance Clerk / Workers Compensation Assistant

Stater Bros.
10.2016 - 04.2017
  • Review documents as they relate to risk management and address any gaps in efforts to minimize business impact.
  • Process all certificates of insurance for vendors, update all safety sign offs and inspections dates, analyze and audit sweeps.
  • Ensure all required documentation are present to set up a customer claim
  • Inform injured workers of all processes and procedures regarding work related injury
  • Responsible for sorting the department’s mail, Send out interoffice and outside mail
  • Coordinate claims case management with physicians and other health care professionals.
  • Review cases requiring workplace surveillance if needed, investigative reports and other documented evidence.
  • Process all required documentation for validation of employee absence, job modifications and funding. Review all state documentation (injury reports, employee statement, DWC1 etc.) required for verification.
  • Communicate with injured worker’s understanding of injury treatment and satisfaction with care.
  • Analyze employee compliance in regard to medical treatment (are employees going to their appointments)
  • Answering and prioritizing phone call and emails, scanned and copied jobs as needed
  • Efficient in using PeopleSoft, Batch Manager, and Client

Workers Compensation Clerk/ Manager

Stater Bros.
09.2014 - 10.2016
  • Supervised up to 30 employees per shift, as well as various departments within a multidisciplinary organization.
  • Oversaw daily operations of Grocery store; forecasting, open/ closing, calculated daily monetary intake, load and unload shipments, ordering of products as needed.
  • Motivated and worked closely with team members, in reaching goal of surpassing previous gross revenue numbers set in previous years.
  • Educated myself in every department and occupation within the store.
  • Ensure proper policies and procedures are being followed by all employees
  • Responsible for reporting any type of malfunctions to power equipment
  • The ability to solve all problems efficiently and in a timely manner without difficulty
  • Demonstrate sensitivity and responsiveness to cultural differences
  • Maintain appropriate, professional boundaries with all individuals within and outside of the company
  • Responsible for sorting the department’s mail, Send out interoffice and outside mail
  • Answering and prioritizing phone call and emails, scanned and copied jobs as needed
  • Efficient in using PeopleSoft, Batch Manager, and Client
  • Filing, Scanning, and Validating all documents through a computer program called batch manager
  • Responsible for taking notes at the monthly Distribution Safety Meeting, maintaining spreadsheets

Clerk

Stater Bros.
09.2007 - 09.2014
  • Providing customer service via phone or face to face interaction, conflict resolution on situations presented
  • Follow store policies in regard to product integrity and ordering stock
  • Maintain store cleanliness and appearance for public viewing

Education

Bachelor of Arts - Psychology

Cal State San Bernardino

Retail Management Certificate - Business Essentials Certificate

Cerritos College
Norwalk, CA

Skills

  • HIPPA trained, natural understanding of confidentiality and integrity
  • Able to manage multiple assignments concurrently, prioritizing workload to meet deadlines with minimal supervision
  • Strong analytical, technical and organizational skills
  • Excellent communication skills, both oral and written, effectively, clearly and concisely
  • Analyze and resolve issues through education and work experience
  • Extremely flexible with situations characterized by continual change in work demands and environments
  • Proficient in Mac and PC operating systems (Word: 42 WPM, Excel, PowerPoint, and Outlook)
  • Excellent customer service

Timeline

Human Resources Specialist

City of Hesperia
02.2024 - Current

Human Resources Supervisor

Stater Bros.
10.2020 - 02.2024

Human Resources Assistant

Stater Bros.
04.2017 - 10.2020

Liability Insurance Clerk / Workers Compensation Assistant

Stater Bros.
10.2016 - 04.2017

Workers Compensation Clerk/ Manager

Stater Bros.
09.2014 - 10.2016

Clerk

Stater Bros.
09.2007 - 09.2014

Bachelor of Arts - Psychology

Cal State San Bernardino

Retail Management Certificate - Business Essentials Certificate

Cerritos College

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Debra Zamora