Debra-Jane Wells
Sackville,NB
Summary
Results-driven professional with focus on client satisfaction and relationship management. Skilled in building lasting client partnerships, consistently achieving high satisfaction scores. Known for collaborative teamwork and adaptability in dynamic environments, excelling in communication and customer support.
Overview
5
5
years of professional experience
Work History
Caregiver/ Scheduler
Autumn Lee Retirement Facility
03.2021 - 10.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Consistently met deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
- Identified staffing gaps and initiated recruitment efforts to maintain sufficient personnel levels for smooth operations at all times.
- Adhered strictly to federal regulations regarding controlled substances management, documenting all transactions meticulously for accountability purposes.
- Implemented best practices for safe medication storage, handling, and administration to uphold high-quality patient care standards.
- Provided compassionate care to patients while administering medications, addressing concerns, and answering questions promptly.
Assistant General Manager
Burgerking
08.2018 - 10.2020
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced financial reporting accuracy with meticulous data entry and reconciliation tasks.
Education
No Degree - Medical Office Assistant
Eastern College
Fredericton, NB07-2024
Skills
- Adaptability and flexibility
- Multitasking and organization
- Time management
- Active listening
- Medical record-keeping
- Medication administration
- Data entry knowledge
- Medical terminology knowledge
Timeline
Caregiver/ Scheduler
Autumn Lee Retirement Facility
03.2021 - 10.2023
Assistant General Manager
Burgerking
08.2018 - 10.2020
No Degree - Medical Office Assistant
Eastern College
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