Debra Ward
Bayfield,ON
Summary
Proven Occupational Health and Safety Officer with a track record of enhancing workplace safety and reducing environmental impacts at HPHA Seaforth Hospital. Skilled in hazard identification and delivering engaging training sessions, demonstrating exceptional communication and leadership abilities. Achieved significant improvements in safety practices and operational efficiency, showcasing a commitment to occupational health programs and safety audits. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Occupational Health and Safety Officer
HPHA Seaforth Hospital
Seaforth, ON
01.2012 - 07.2023
- Increased employee awareness of safety practices by delivering engaging training sessions and workshops.
- Enhanced workplace safety by conducting regular inspections and implementing effective hazard control measures.
- Spearheaded efforts to minimize environmental impacts through waste reduction initiatives and sustainable resource usage practices.
- Provided expert guidance on occupational health matters such as industrial hygiene monitoring, medical surveillance programs, and exposure control strategies.
Registration Clerk
Huron Perth Healthcare Alliance
Seaforth, ON
04.1999 - 07.2023
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
Education
High School -
Listowel Secondary School
Listowel, ON05.1998
Skills
- Hazard Identification
- Incident Reporting
- Workplace inspections
- Occupational health programs
- Personal Protective Equipment
- Health and Safety Audits
Languages
English
Professional Working
Timeline
Occupational Health and Safety Officer
HPHA Seaforth Hospital
01.2012 - 07.2023
Registration Clerk
Huron Perth Healthcare Alliance
04.1999 - 07.2023
High School -
Listowel Secondary School