Debra Vani
Mono
Summary
Motivated, experienced, and professional fine dining server dedicated to delivering exceptional guest experiences. Committed to going above and beyond to ensure memorable dining moments. Known for meticulous attention to detail, providing outstanding service by leveraging extensive menu knowledge and expertise in wine pairings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fine Dining Server
The Vista Mount Alverno
05.2022 - Current
- Providing exceptional service by greeting guests in a timely, friendly manner
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Event Manager /Head Server
Vintage Hotels
09.2013 - 05.2022
- Successfully delivering well executed wedding, social, and corporate events up to 200 guests
- Provided effective resolution when guests had complaints
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Coordinated florists, photographers, and musicians for events.
- Developed training programs for event staff, elevating level of professionalism and service delivery at events.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
FOH Manager / Head Server
La Padella
09.2009 - 09.2013
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Volunteer Coordinator
St. Benedicts Catholic School
09.2006 - 06.2013
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Organized fundraising events, raising significant funds for healthy snack program.
- Menu planning in accordance with Canada Food Guide
Education
Business Administration and Marketing Diploma -
Humber College
Etobicoke, ONOntario Secondary School Diploma -
North Park Secondary
Bramalea, ONSkills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
Certification
- Smart Serve Ontario July 2023 Updated
- WSET Level 1
- Safe Food Handling Training
- CPR and St. John Training
Timeline
Fine Dining Server
The Vista Mount Alverno
05.2022 - Current
Event Manager /Head Server
Vintage Hotels
09.2013 - 05.2022
FOH Manager / Head Server
La Padella
09.2009 - 09.2013
Volunteer Coordinator
St. Benedicts Catholic School
09.2006 - 06.2013
Ontario Secondary School Diploma -
North Park Secondary
Business Administration and Marketing Diploma -
Humber College
Similar Profiles
PARNEET KAURPARNEET KAUR
Front Desk Receptionist & EOT at Mount Alverno Luxury ResortsFront Desk Receptionist & EOT at Mount Alverno Luxury Resorts
Rielly KearneyRielly Kearney
Operations Manager/Night Auditor at Mount Alverno Luxury Resort And RetreatOperations Manager/Night Auditor at Mount Alverno Luxury Resort And Retreat
Ethan HillerEthan Hiller
Custodian at Mount Vista Family Dental - Dr. Joshua M. HillerCustodian at Mount Vista Family Dental - Dr. Joshua M. Hiller