DEBRA Scott
Port Colborne,ON
Summary
Highly reliable bartender/waitress with extensive experience at The Sundowner & Moes, enhancing customer satisfaction through exceptional service and strong multitasking abilities. Proven track record in managing high-pressure situations while ensuring compliance with safety regulations, resulting in a positive atmosphere and increased sales through effective upselling techniques.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Bartender/Waitress
Moes Tap & Wings
07.2021 - Current
Bartender/Waitress
The Sundowner
04.1992 - Current
- THESE ARE TASKS & THINGS I DO AT BOTH JOBS
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Education
Niagara College
WellandSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
I've completed and passed the new Smart Serve testing with 97%
Timeline
Bartender/Waitress
Moes Tap & Wings
07.2021 - Current
Bartender/Waitress
The Sundowner
04.1992 - Current
Niagara College
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