Debra Ruiz
Aliso Viejo,CA
Summary
At CAM Commerce, a subsidiary of Celerant Technology, I excelled as a Product Training Specialist, enhancing product knowledge through innovative virtual training and e-learning development. My strategic approach in organizing seminars and developing an onboarding program significantly improved retention rates. Renowned for exceptional customer focus and performance consulting, I effectively bridged knowledge gaps, contributing to our team's success.
Overview
29
29
years of professional experience
Work History
Product Training Specialist
CAM Commerce Subsidary of Celerant Technology
05.1996 - 11.2024
- Improved product knowledge among software support team, customers, and sales personnel by delivering comprehensive training sessions.
- Organized seminars to deliver in-depth knowledge of new product releases, features, and functionalities.
- Communicated with software support team, customers, and sales on a regular basis to identify any specific product knowledge gaps that could be addressed through targeted trainings.
- Delivered remote training sessions via webinars or video conference calls when necessary.
- Managed a comprehensive library of training resources, including product manuals, and training videos and for easy access by employees.
- Conducted regular follow-up sessions with trained employees, reinforcing key concepts and skills for improved retention rates.
- Continually sought feedback from trainees, using their insights to refine and improve future training sessions.
- Developed and implemented customized training programs for specific product lines within the company.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
Education
High School Diploma -
North Torrance High School
Torrance, CA06-1971
Skills
- Virtual training
- E-learning development
- Customer focus
- Performance consulting
Timeline
Product Training Specialist
CAM Commerce Subsidary of Celerant Technology
05.1996 - 11.2024
High School Diploma -
North Torrance High School
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