Debra Newell
Moreno Valley
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative/MA
Loma Linda University Health Care
Loma Linda
10.2021 - 03.2024
- Check patients in and out, and schedule appointments.
- Answer incoming calls, and make outgoing calls.
- Prepare exam rooms, take vitals, and collect patient information.
- Verify the patient with three identifiers and insurance information.
- Autoclave instruments, collect specimens, perform dressing changes, and remove sutures.
- Collect payments.
Pediatric Medical Assistant
Riverside University Health System
Moreno Valley
03.2019 - 10.2021
- Prepare, clean, and disinfect rooms.
- Conduct vision and hearing tests.
- Vitals, EKGs, urine, and TB testing.
- Fax, copy, and print documents.
- Verify patients and insurance.
- Answer multiline telephone calls.
- Direct calls to the appropriate department or doctor.
- Process the specimen, label it, store it, and transport it.
Phlebotomist Technician
Riverside University Health System
Moreno Valley
01.2018 - 03.2019
- Verify patient identifiers.
- Process specimen.
- venipuncture
- labeling
- Covid testing.
Education
Associate of Applied Science - Medical Assisting
Los Angeles ORT College
Los Angeles, CA01-2019
High School Diploma -
Fairfax High School
Los Angeles, CA06-2008
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Patient information collection
- Specimen processing
- Medical record management
Certification
- Phlebotomy Certificate
- BLS
Timeline
Patient Service Representative/MA
Loma Linda University Health Care
10.2021 - 03.2024
Pediatric Medical Assistant
Riverside University Health System
03.2019 - 10.2021
Phlebotomist Technician
Riverside University Health System
01.2018 - 03.2019
Associate of Applied Science - Medical Assisting
Los Angeles ORT College
High School Diploma -
Fairfax High School
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