Debra Lawless
Spruce Grove,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Business Analyst Specialist
Telus Communications
07.2023 - Current
Managed IRTH Ticketing system for TELUS Cable locate Center
- Worked with IRTH to create and implement new process and procedures to help with daily business
- Managed Locate Audit Team
- Worked closely with Locate Service Providers and One Call Centers
- Supported Screening Team off shore
- Worked on Monthly Accruals with finance team
- Monitoring daily and monthly KPI for team
Cable Locates Screening Coordinator II
TELUS
07.2012 - 07.2023
- Managed IRTH Ticketing System
- Managed Audit teams
- Worked closely with locate Service Providers
- Worked closely with One Call Centers
- Supported Screening team onshore and off shore
Education
Pre Technology -
NAIT
Edmonton, AB05.2006
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB07.1999
Skills
- Work Planning and Prioritization
- Information Collection
- Record Keeping
- Business Development
- Database Management
- Project Assistance
Timeline
Business Analyst Specialist
Telus Communications
07.2023 - Current
Cable Locates Screening Coordinator II
TELUS
07.2012 - 07.2023
High School Diploma -
Spruce Grove Composite High School
Pre Technology -
NAIT
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