Prepared payroll, employee benefits, expense reports, mileage reports, set up accounts, and performed collections, Prepared monthly sales reports, banking, reconciliations, deposits, cash sales and invoicing, Collections, Answered phones, filed, typed, operated pager, photocopier, and fax machine, Reconciled, prepared and sent invoices to customers, Accurately typed correspondence and invoices, Maintained excellent grammar skills; oral and written, Business Visions 3.2 Software for Accounting, Simply Accounting, Quick Books, PowerPoint 7.0 to create presentations, Word 6.0 to format and create reports and letters, WordPerfect 6.0 to type letters and reports, MS Excel to create spreadsheets, AccPac, Access Database to manage and retrieve information, Developed exceptional customer service and communication skills with an emphasis on customer satisfaction, Efficiently handled all customer inquiries and orders; resolved complaints and concerns, Effectively trained new staff in policy and procedure, Exceptional problem solving skills, As a Licensed Practical Nurse, developed excellent ability to relate and understand the personal needs of patients, Counter and telephone sales, Planned, directed and controlled daily office operations, Established work priorities and ensured deadlines were met